topic Support when you cannot use a phone? in My Account/Billing

Support when you cannot use a phone?

woodyinwilts — Wed, 10 May 2023 10:22:48 GMT

My mother recently passed away. I am her executor and I need to sort out her Plusnet account.

I cannot use a phone so how can I talk to Plusnet? There doesn't seem to be any alternative to the contact phone number.

Quite shocked that there's no other option

Re: Support when you cannot use a phone?

Baldrick1 — Wed, 10 May 2023 11:06:20 GMT

Moderators Note

This topic has been moved from Broadband to My Account/Billing

Re: Support when you cannot use a phone?

ClaudiaG23 — Wed, 10 May 2023 11:37:25 GMT

@woodyinwilts I'm sorry for your loss, sending my condolences to you and your family.

For security reasons, we can only do this over the phone. I understand you've said you can't use a phone. We do have alternatives that will allow you to contact us. You view the information here https://www.plus.net/help/legal/support-for-customers-with-disabilities/hearing/.