topic Re: An error has occurred in My Account/Billing

An error has occurred

fibre_4_me — Fri, 05 May 2023 05:58:35 GMT

hello,

I recently renewed my 18 month unlimited fibre contract. My account is showing the new start date of 2 April 23 but I'm still being billed the old price of 27.44 instead of the new price of 25.99.

Support team, please refund 1.45 for overcharging my 2nd May Bill and update billing for future payments of 25.99

Re: An error has occurred

MatthewWheeler — Mon, 08 May 2023 12:00:56 GMT

Hi @fibre_4_me

I'm really sorry to hear this has happened

From looking at your account I can see you spoke with us this morning and all is sorted now.

Let me know if there's anything else I can help with

Re: An error has occurred

fibre_4_me — Tue, 09 May 2023 13:00:30 GMT

Hi Matthew,

thanks for getting back to me. I've just checked my account and it seems I've been overcharged for two months but received credit for one. Can you please credit my account for an additional £1.45?

New contract start date: 2 Apr 23

New Contract monthly sub: £25.99

Total paid for period 2 Apr - 1 Jun : £54.88

credit received: £1.45

***credit still due: £1.45

thanks

Re: An error has occurred

MatthewWheeler — Tue, 09 May 2023 15:17:14 GMT

Thanks for getting back to us @fibre_4_me

I've put that through for you now and you should get a e-mail confirmation soon