topic Re: Incorrect early termination fee billed in My Account/Billing

Incorrect early termination fee billed

westernax — Tue, 02 May 2023 21:38:30 GMT

Hi, I cancelled my broadband contract with plusnet with about 12 months left, this was cancelled on 12th April. I was told the ETF would be around £160 over the phone (was paying 23.99 pm).

Just received the final bill, and it's over £400!? It doesn't have any breakdown of the calculations or anything. Can someone check this please, as I'm sure it has been incorrectly calculated.

Thanks.

Re: Incorrect early termination fee billed

ClaudiaG23 — Sat, 06 May 2023 10:29:25 GMT

@westernax Hey, I can see you've been in touch and had your queries sorted. Is that the case?

Re: Incorrect early termination fee billed

westernax — Mon, 08 May 2023 13:55:22 GMT

Hi there,

Yes it is currently being corrected. Will let you know if it becomes resolved on Wednesday.

Thanks

Re: Incorrect early termination fee billed

willcutforth — Thu, 11 May 2023 13:04:39 GMT

Hey there @westernax just want to make sure that everything is all gravy for you?