Contract renewal Not taken place

neillie — Tue, 02 May 2023 20:29:37 GMT

My new contract was supposed to start on the 3rd April 2023, however, the renewal has not yet shown up in my account, and I have now been billed for this month. This new bill is still for the old contract which is due to end on the 10th May 2023, and hence, after that I have been charged at the full non-contract cost.

Could somebody please look into this?

Thanks

Re: Contract renewal Not taken place

ClaudiaG23 — Sat, 06 May 2023 08:40:41 GMT

@neillie Hey, I've taken a look at your bills. I've popped a ticket onto your account explaining everything. You can view this here https://www.plus.net/wizard/?p=view_question&id=233656990.

Please get back in touch if you need anything else!

topic Re: Contract renewal Not taken place in My Account/Billing

Contract renewal Not taken place

Re: Contract renewal Not taken place