https://community.plus.net/t5/My-Account-Billing/Plusnet-seem-to-be-inventing-billing-amounts/m-p/1919658#M65777 <DIV class="lia-quilt-row lia-quilt-row-row_1"> <DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-header-full"> <DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"> <DIV class="lia-message-subject lia-component-message-view-widget-subject"> <DIV class="MessageSubject"> <DIV class="MessageSubjectIcons "> <DIV class="lia-message-subject">I wrote this&nbsp; just here ..&nbsp;</DIV> <DIV class="lia-message-subject"><A href="https://community.plus.net/t5/My-Account-Billing/Oh-dear-another-month-another-silly-bill/m-p/1919160#M65668" target="_blank">https://community.plus.net/t5/My-Account-Billing/Oh-dear-another-month-another-silly-bill/m-p/1919160#M65668</A></DIV> <DIV class="lia-message-subject">&nbsp;</DIV> <DIV class="lia-message-subject">&nbsp;</DIV> <DIV class="lia-message-subject">but there has been no response from Plusnet staff.&nbsp; So this is another post to see if anyone takes any notice of their customers ...</DIV> <DIV class="lia-message-subject">&nbsp;</DIV> <DIV class="lia-message-subject">&nbsp;</DIV> <DIV class="lia-message-subject">&nbsp;</DIV> <DIV class="lia-message-subject">"Oh dear - another month: another silly bill</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lia-quilt-row lia-quilt-row-row_2"> <DIV class="lia-quilt-column lia-quilt-column-12 lia-quilt-column-right lia-quilt-column-header-right"> <DIV class="lia-quilt-column-alley lia-quilt-column-alley-right"> <DIV id="actionMenuDropDown_0" class="lia-menu-navigation-wrapper lia-menu-action lia-component-message-view-widget-action-menu"> <DIV class="lia-menu-navigation"> <DIV class="dropdown-default-item">&nbsp;</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lia-quilt-row lia-quilt-row-row_3"> <DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-body"> <DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"> <DIV id="bodyDisplay" class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"> <DIV class="lia-message-body-content"> <P>I've just received an email stating "We'll soon be taking a payment of £51.89 for your service"</P> <P>&nbsp;</P> <P>Where has that amount come from ?</P> <P>&nbsp;</P> <P>Please fix it ... and fix your system ..."</P> <P>&nbsp;</P> <P>If you provided a means of contacting staff directly, other than hanging on a phone, then I'd use that.</P> <P>As there isn't, I'm posting here.</P> <P>&nbsp;</P> </DIV> </DIV> </DIV> </DIV> </DIV> Wed, 03 May 2023 16:06:35 GMT irritablegit 2023-05-03T16:06:35Z https://community.plus.net/t5/My-Account-Billing/Plusnet-seem-to-be-inventing-billing-amounts/m-p/1919658#M65777 <DIV class="lia-quilt-row lia-quilt-row-row_1"> <DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-header-full"> <DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"> <DIV class="lia-message-subject lia-component-message-view-widget-subject"> <DIV class="MessageSubject"> <DIV class="MessageSubjectIcons "> <DIV class="lia-message-subject">I wrote this&nbsp; just here ..&nbsp;</DIV> <DIV class="lia-message-subject"><A href="https://community.plus.net/t5/My-Account-Billing/Oh-dear-another-month-another-silly-bill/m-p/1919160#M65668" target="_blank">https://community.plus.net/t5/My-Account-Billing/Oh-dear-another-month-another-silly-bill/m-p/1919160#M65668</A></DIV> <DIV class="lia-message-subject">&nbsp;</DIV> <DIV class="lia-message-subject">&nbsp;</DIV> <DIV class="lia-message-subject">but there has been no response from Plusnet staff.&nbsp; So this is another post to see if anyone takes any notice of their customers ...</DIV> <DIV class="lia-message-subject">&nbsp;</DIV> <DIV class="lia-message-subject">&nbsp;</DIV> <DIV class="lia-message-subject">&nbsp;</DIV> <DIV class="lia-message-subject">"Oh dear - another month: another silly bill</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lia-quilt-row lia-quilt-row-row_2"> <DIV class="lia-quilt-column lia-quilt-column-12 lia-quilt-column-right lia-quilt-column-header-right"> <DIV class="lia-quilt-column-alley lia-quilt-column-alley-right"> <DIV id="actionMenuDropDown_0" class="lia-menu-navigation-wrapper lia-menu-action lia-component-message-view-widget-action-menu"> <DIV class="lia-menu-navigation"> <DIV class="dropdown-default-item">&nbsp;</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lia-quilt-row lia-quilt-row-row_3"> <DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-body"> <DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"> <DIV id="bodyDisplay" class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"> <DIV class="lia-message-body-content"> <P>I've just received an email stating "We'll soon be taking a payment of £51.89 for your service"</P> <P>&nbsp;</P> <P>Where has that amount come from ?</P> <P>&nbsp;</P> <P>Please fix it ... and fix your system ..."</P> <P>&nbsp;</P> <P>If you provided a means of contacting staff directly, other than hanging on a phone, then I'd use that.</P> <P>As there isn't, I'm posting here.</P> <P>&nbsp;</P> </DIV> </DIV> </DIV> </DIV> </DIV> Wed, 03 May 2023 16:06:35 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-seem-to-be-inventing-billing-amounts/m-p/1919658#M65777 irritablegit 2023-05-03T16:06:35Z https://community.plus.net/t5/My-Account-Billing/Plusnet-seem-to-be-inventing-billing-amounts/m-p/1919672#M65781 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note(s):</STRONG> <P>Thread locked in favour of link above.</P> </DIV> Wed, 03 May 2023 17:15:33 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-seem-to-be-inventing-billing-amounts/m-p/1919672#M65781 Mav 2023-05-03T17:15:33Z