topic Re: BT Sport activation in My Account/Billing

BT Sport activation

bwright52 — Tue, 25 Apr 2023 08:52:25 GMT

My App status for BT Sport still says Not activated even though i have actived it?

Re: BT Sport activation

MatthewWheeler — Sun, 30 Apr 2023 06:04:26 GMT

Morning @bwright52

That's certainly a bizarre one.

Have you had the BT Sport app from us before or is this the first time?

Re: BT Sport activation

bwright52 — Sun, 30 Apr 2023 07:51:57 GMT

is this the first time?

Re: BT Sport activation

Anonymous — Sun, 30 Apr 2023 08:09:12 GMT

@bwright52

Have you tried force stopping the app in your device's "Settings" menu, clearing the app's "Cache", and then re-starting the app as normal?

Re: BT Sport activation

bwright52 — Sun, 30 Apr 2023 08:23:35 GMT

Done that, the App is fine its on the website when i log onto my account and click on Add on's at the bottom where the BT Sport App still says not actived, even i have click on the link beside it and BT says its already activated.

Im using Google Chromecast not a smart phone.

(See attachment)

Re: BT Sport activation

Anonymous — Sun, 30 Apr 2023 08:52:40 GMT

@bwright52

OK, (in your OP, you said "My App status" - so that is why I suggested that).

Similar to my previous suggestion, have you tried logging out of the BT web site, then clearing the Cache in your web browser and then logging in again?

Re: BT Sport activation

bwright52 — Sun, 30 Apr 2023 09:13:01 GMT

Done that. Still saying on the website Not activated. I can only assume Plusnet haven't updated my status on the website.

BT Sport is working fine on my Chromecast. Thanks for the help.