topic Re: Renewed for another 18 months but overbilled for first bill? in My Account/Billing

Renewed for another 18 months but overbilled for first bill?

michaelorchard — Sat, 29 Apr 2023 11:36:17 GMT

Hi,

I renewed my broadband contract one month before the end of my contract, and received the email confirming I would pay £26.99 for 18 months from 3rd April and that after this it would be the standard price of £54.39. All fine.

However my latest bill is now saying that £54.39 will be taken from my bank account on 2nd May and when I log in to my account, I get the message that:

"An error has occurred

You can't change your products for the moment, you already have a product change in progress."

Does anyone know what's going on? There seems to be a lot of similar posts with people being billed the wrong amount. How do I resolve this? It's probably too late now and the money will be debited on Tuesday anyway but I'd still like the credit for the over charging.

Thanks,

Michael

Re: Renewed for another 18 months but overbilled for first bill?

bigcheeseuk — Sat, 29 Apr 2023 14:04:41 GMT

I'm getting the exact same problem after renewing my contract, not had a reply on this since posting a few days ago.

Re: Renewed for another 18 months but overbilled for first bill?

Longliner — Sat, 29 Apr 2023 14:33:56 GMT

I had the same experience. It seems the PN accounts system generates bills well in advance and takes a while to catch up with renewals. If you pay the full amount the overcharge will be credited against your next bill. The long-suffering PN staff may offer an immediate adjustment of the bill if you are in difficulties, give them a ring.

Mike

Re: Renewed for another 18 months but overbilled for first bill?

James30 — Wed, 03 May 2023 18:38:34 GMT

@michaelorchard - Let me have a nosy. I'll send you a PM so you can let me know your username. Cheers