https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1919212#M65681 <P>It would be nice to get some official help and feedback on this?</P> Sat, 29 Apr 2023 11:15:12 GMT bigcheeseuk 2023-04-29T11:15:12Z https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1918855#M65637 <P>I renewed for 24 months, thinking I'd still get a similar price for the contract. It seems my bill has doubled in a few months. With the cost of living, I cannot afford this, is there some way of getting it back under £30 a month, or I'll have to quit using the internet.</P> Wed, 26 Apr 2023 08:52:10 GMT https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1918855#M65637 bigcheeseuk 2023-04-26T08:52:10Z https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1918857#M65638 <P>my old bill , sorry if I did this wrong, I have learning disabilities</P> <P>&nbsp;</P> <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"> <P style="font-size: 10pt;"><STRONG>Moderators Note:&nbsp;</STRONG>Personal information removed but still visible to Plusnet staff</P> </DIV> Wed, 26 Apr 2023 08:48:12 GMT https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1918857#M65638 bigcheeseuk 2023-04-26T08:48:12Z https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1918860#M65639 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/105320">@bigcheeseuk</a> It looks like you have come to the end of your contract, so&nbsp; are paying out-of-contract prices. I would give the Customer Options Team a call on 0800 013 2632 and see what you can negotiate.</P> Wed, 26 Apr 2023 08:09:00 GMT https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1918860#M65639 jab1 2023-04-26T08:09:00Z https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1918864#M65640 <P>They phoned me up to renew for a 24 month contract, so I'm not sure what is going on, when I look at my account, I cannot change or upgrade my account, it just says :</P> <DIV class="u-alert u-alert--warning pnState" data-testid="change-warning" data-interaction-module-category="Alert" data-interaction-module-title="An error has occurred" data-interaction-in-module="TRUE" data-interaction-module-position="1" data-gtm-vis-recent-on-screen-2087376_1103="5483" data-gtm-vis-first-on-screen-2087376_1103="5483" data-gtm-vis-total-visible-time-2087376_1103="100" data-gtm-vis-has-fired-2087376_1103="1" data-gtm-vis-recent-on-screen-2087376_1227="5486" data-gtm-vis-first-on-screen-2087376_1227="5486" data-gtm-vis-total-visible-time-2087376_1227="100" data-gtm-vis-has-fired-2087376_1227="1" data-gtm-vis-recent-on-screen-2087376_1534="5506" data-gtm-vis-first-on-screen-2087376_1534="5506" data-gtm-vis-total-visible-time-2087376_1534="100" data-gtm-vis-has-fired-2087376_1534="1" data-gtm-vis-recent-on-screen-2087376_2308="5512" data-gtm-vis-first-on-screen-2087376_2308="5512" data-gtm-vis-total-visible-time-2087376_2308="100" data-gtm-vis-has-fired-2087376_2308="1"> <DIV class="u-alert__container"> <DIV class="u-alert__wrapper"> <H2 class="u-alert__title">"An error has occurred</H2> <DIV class="u-alert__text">You can't change your products for the moment, you already have a product change in progress."</DIV> <DIV class="u-alert__text">&nbsp;</DIV> <DIV class="u-alert__text">Also, is there a contact email or chat function? As I'm hard of hearing.</DIV> </DIV> </DIV> </DIV> Wed, 26 Apr 2023 08:18:55 GMT https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1918864#M65640 bigcheeseuk 2023-04-26T08:18:55Z https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1918865#M65641 <P>OK As I'm not PN staff, I'll leave this for one of the Help Team to pick up - they will be better able to advise.</P> Wed, 26 Apr 2023 08:19:17 GMT https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1918865#M65641 jab1 2023-04-26T08:19:17Z https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1919212#M65681 <P>It would be nice to get some official help and feedback on this?</P> Sat, 29 Apr 2023 11:15:12 GMT https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1919212#M65681 bigcheeseuk 2023-04-29T11:15:12Z https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1919652#M65775 <P><SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/105320">@bigcheeseuk</a></SPAN></SPAN> &nbsp;Hey, I've sent you a ticket directly from your account explaining what's happened and what I've done for you. You can view the ticket here <A href="https://www.plus.net/wizard/?p=view_question&amp;id=233580689." target="_blank">https://www.plus.net/wizard/?p=view_question&amp;id=<STRONG>233580689.</STRONG></A><STRONG>&nbsp;</STRONG></P> <P>&nbsp;</P> <P>Is there anything else I can help with?&nbsp;</P> <P>&nbsp;</P> Wed, 03 May 2023 15:37:49 GMT https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1919652#M65775 ClaudiaG23 2023-05-03T15:37:49Z https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1919663#M65779 <P>Thanks Claudia, there's nothing else</P> Wed, 03 May 2023 16:29:09 GMT https://community.plus.net/t5/My-Account-Billing/My-bill-has-doubled-in-a-few-months/m-p/1919663#M65779 bigcheeseuk 2023-05-03T16:29:09Z