topic Re: Account status stuck so I can't see offers or make changes in My Account/Billing

Account status stuck so I can't see offers or make changes

hemp47 — Wed, 26 Apr 2023 18:11:36 GMT

My account is stuck with the following message but I don't have any outstanding orders and my last account change was March last year:

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.

Re: Account status stuck so I can't see offers or make changes

jab1 — Wed, 26 Apr 2023 18:17:50 GMT

@hemp47 You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken.

Re: Account status stuck so I can't see offers or make changes

Gandalf — Thu, 27 Apr 2023 09:40:23 GMT

Hi @hemp47,

That should be fixed for you within the next few hours.