topic Re: FTTC or FTTP Products? in My Account/Billing

FTTC or FTTP Products?

Moog — Sun, 23 Apr 2023 11:19:57 GMT

Hi,

I'm thinking of upgrading my Plusnet broadband package from standard "Unlimited Broadband" to "Unlimited Fibre" or "Unlimited Fibre Extra". Could anyone tell me whether these are FTTC or FTTP? Ideally I'd prefer FTTC to avoid the need for an engineer to visit and new sockets fitted etc. Would be useful if Plusnet included this information in the deals details at signup.

Also, if I upgraded today would I be subject to the annual cpi/inflation price April price rise?

Thanks for your help.

Re: FTTC or FTTP Products?

Baldrick1 — Sun, 23 Apr 2023 11:36:55 GMT

@Moog Welcome to the Community forums.

Both these products are FTTC, the FTTP offering is called Full Fibre.

There will be no CPI plus increases now until April 2024.

Re: FTTC or FTTP Products?

jab1 — Sun, 23 Apr 2023 11:40:32 GMT

@Moog Welcome to the forums. The Unlimited fibre/Unlimited fibre extra are FTTC - FTTP is referred to as 'Full fibre'.

I would suggest you give Customer Options a call on 0800 013 2632 and see what price they can give you as an existing customer - the 'price rise' will be factored in to whatever they quote you, so won't be 'extra'.

Re: FTTC or FTTP Products?

Moog — Sun, 23 Apr 2023 14:24:40 GMT

Hi, thanks for your reply. So as both options are FTTC am I right in thinking that my existing phone socket will be sufficient and that no engineer visit will be necessary? The master socket is just a basic BT one with a single socket and two extension sockets in other rooms (1 upstairs and 1 downstairs).

I currently get line rental from BT but would transfer over to Plusnet if I take up one of these 2 packages. Do I need to contact BT or will Plusnet sort this out?

Thanks again for your help.

Re: FTTC or FTTP Products?

Baldrick1 — Sun, 23 Apr 2023 14:36:57 GMT

@Moog

Contacting BT should be avoided as it will complicate the transfer. Plusnet will do it for you,

No engineer visit should be required. However if you have speed problems I would recommend changing the master socket to a filtered type to isolate your extension wiring. Otherwise you need a dangly filter on the master socket plus each of the extensions that you are using for a phone. Come back if you want more advice on this.

Re: FTTC or FTTP Products?

jab1 — Sun, 23 Apr 2023 14:35:42 GMT

You will have to transfer your phone to PN , true - I suggest you check the procedure with the COTs agent.

Your current internal setup will not change at all, and the chances are the engineer will be nowhere to be seen. Very few doing a ADSL>VDSL switch bother with the end customer, although some will let you know when they have finished the job.

Re: FTTC or FTTP Products?

jab1 — Sun, 23 Apr 2023 14:37:23 GMT

@Baldrick1 wrote:

@Moog . However if you have speed problems I would recommend changing the master socket to a filtered type to isolate your extension wiring. Otherwise you need a dangly filter on the master socket plus anll extensions that you are using for a phone. Come back if you want more advice on this.

I would assume the OP already has this ?

Re: FTTC or FTTP Products?

Baldrick1 — Sun, 23 Apr 2023 14:40:44 GMT

@jab1

It is often wise to assume nothing.

Re: FTTC or FTTP Products?

RobPN — Tue, 25 Apr 2023 20:01:55 GMT

I may be missing something but it's not blindingly obvious to me whether the OP has actually established if his address is served by FTTC or FTTP (although some people may have both available).

@Moog

If you put just your postcode into the checker at the link below then 'Submit', then choose your address from the drop-down list you can find out what is available to you. It could be that FTTC (VDSL) is not actually available.

If you take a screenshot and post it here (minus your personal info) others will be able to advise.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: FTTC or FTTP Products?

dvorak — Wed, 26 Apr 2023 07:34:25 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing