https://community.plus.net/t5/My-Account-Billing/Renewal-Deal-changed/m-p/1918324#M65579 <P><SPAN class="css-901oao css-16my406 r-poiln3 r-bcqeeo r-qvutc0">Hi there,</SPAN></P> <P>&nbsp;</P> <P><SPAN class="css-901oao css-16my406 r-poiln3 r-bcqeeo r-qvutc0">I signed up for a renewal on the 14/04/2023 that started on the 17/04/2023 for 18 months for £25.50 a month. I have a screenshot of the offer from the offer and upgrades screen from the member centre. I also have a pdf contract summary that was emailed from Plusnet stating these terms.</SPAN></P> <P><SPAN class="css-901oao css-16my406 r-poiln3 r-bcqeeo r-qvutc0">I logged in a few days later, after not receving any new emails or communication from Plusnet, to find that Plusnet has now changed the monthly amount to £26.53 without my agreement or having notified me of the change.</SPAN></P> <P><SPAN class="css-901oao css-16my406 r-poiln3 r-bcqeeo r-qvutc0">I am not happy with this and would like an explanation why this has happened and the terms and price that I agreed to honoured (£25.50 a month for 18 months).<BR /></SPAN></P> <P>&nbsp;</P> <P><SPAN class="css-901oao css-16my406 r-poiln3 r-bcqeeo r-qvutc0">Kind Regards,</SPAN></P> Sat, 22 Apr 2023 17:25:43 GMT marianuk 2023-04-22T17:25:43Z https://community.plus.net/t5/My-Account-Billing/Renewal-Deal-changed/m-p/1918324#M65579 <P><SPAN class="css-901oao css-16my406 r-poiln3 r-bcqeeo r-qvutc0">Hi there,</SPAN></P> <P>&nbsp;</P> <P><SPAN class="css-901oao css-16my406 r-poiln3 r-bcqeeo r-qvutc0">I signed up for a renewal on the 14/04/2023 that started on the 17/04/2023 for 18 months for £25.50 a month. I have a screenshot of the offer from the offer and upgrades screen from the member centre. I also have a pdf contract summary that was emailed from Plusnet stating these terms.</SPAN></P> <P><SPAN class="css-901oao css-16my406 r-poiln3 r-bcqeeo r-qvutc0">I logged in a few days later, after not receving any new emails or communication from Plusnet, to find that Plusnet has now changed the monthly amount to £26.53 without my agreement or having notified me of the change.</SPAN></P> <P><SPAN class="css-901oao css-16my406 r-poiln3 r-bcqeeo r-qvutc0">I am not happy with this and would like an explanation why this has happened and the terms and price that I agreed to honoured (£25.50 a month for 18 months).<BR /></SPAN></P> <P>&nbsp;</P> <P><SPAN class="css-901oao css-16my406 r-poiln3 r-bcqeeo r-qvutc0">Kind Regards,</SPAN></P> Sat, 22 Apr 2023 17:25:43 GMT https://community.plus.net/t5/My-Account-Billing/Renewal-Deal-changed/m-p/1918324#M65579 marianuk 2023-04-22T17:25:43Z https://community.plus.net/t5/My-Account-Billing/Renewal-Deal-changed/m-p/1918602#M65608 <P>Same happened to me.&nbsp; Give them a call and they will put it right.&nbsp; The renowned wonderful Plusnet billing system cannot correctly calculate the discounts.</P> Mon, 24 Apr 2023 16:57:09 GMT https://community.plus.net/t5/My-Account-Billing/Renewal-Deal-changed/m-p/1918602#M65608 molerat 2023-04-24T16:57:09Z