topic Mobile refund not recieved in My Account/Billing

Mobile refund not recieved

lrutherford19 — Fri, 21 Apr 2023 13:46:03 GMT

Hi I cancelled my mobile contract by requesting a PUK on 28 Feb - from speaking with the Plusnet support staff the remaining credit on my account (around £9) should have been refunded. I've not yet had that refund, can somebody at Plusnet please action this refund?

Regards

Re: Mobile refund not recieved

Baldrick1 — Fri, 21 Apr 2023 14:15:58 GMT

@lrutherford19

Do you mean PUK code? As far as I am aware a PUK is used to unlock a network locked phone. PAC and STAC being the cancellation codes.

Re: Mobile refund not recieved

lrutherford19 — Fri, 21 Apr 2023 14:49:41 GMT

Yes, I mean PUK code... I transferred my number to another provider, hence no longer having the service with PlusNet. I did speak to the support people before requesting the PUK code.

Re: Mobile refund not recieved

lrutherford19 — Fri, 21 Apr 2023 14:50:31 GMT

Sorry, yes I meant PAC.. not PUK (typo!)