https://community.plus.net/t5/My-Account-Billing/Contract-upgrade/m-p/1918203#M65550 <P>Hey there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/120141">@irmarsay</a></SPAN> sorry about the delay in getting back to you. At the moment there are only 2 front line staff on the forum and we are still doing Twitter and Facebook as well.</P> <P>&nbsp;</P> <P>I have sorted out the discounts. Not entirely sure why they are different to what you agreed but it's now sorted for you <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /></P> <P>&nbsp;</P> <P>Do you need anything else?</P> Fri, 21 Apr 2023 10:05:42 GMT willcutforth 2023-04-21T10:05:42Z https://community.plus.net/t5/My-Account-Billing/Contract-upgrade/m-p/1917269#M65452 I recently renewed my broadband contract with a 24 month deal with a confirmation email at £24.99. On looking at my online account it suggests a monthly payment of £26.53. Could you explain this to me please? Fri, 14 Apr 2023 09:02:38 GMT https://community.plus.net/t5/My-Account-Billing/Contract-upgrade/m-p/1917269#M65452 irmarsay 2023-04-14T09:02:38Z https://community.plus.net/t5/My-Account-Billing/Contract-upgrade/m-p/1918203#M65550 <P>Hey there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/120141">@irmarsay</a></SPAN> sorry about the delay in getting back to you. At the moment there are only 2 front line staff on the forum and we are still doing Twitter and Facebook as well.</P> <P>&nbsp;</P> <P>I have sorted out the discounts. Not entirely sure why they are different to what you agreed but it's now sorted for you <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /></P> <P>&nbsp;</P> <P>Do you need anything else?</P> Fri, 21 Apr 2023 10:05:42 GMT https://community.plus.net/t5/My-Account-Billing/Contract-upgrade/m-p/1918203#M65550 willcutforth 2023-04-21T10:05:42Z