topic Re: Upgrade/renew options in My Account/Billing

Upgrade/renew options

higgins1c — Tue, 18 Apr 2023 18:17:08 GMT

I am getting this message when I go into the offers and upgrade tab in my account? Any ideas, my contract is up and I am being charged an extortionate monthly price, almost £30 more than when I was in contract, but now can't get into chose a renewal contract? Customer service is dismal.

We were unable start your order, this appears to be caused by the products in RBM not matching the active products on the account please confirm this and raise accordingly if this is the case.

Re: Upgrade/renew options

jab1 — Tue, 18 Apr 2023 18:26:47 GMT

@higgins1c I don't know what 'RBM' is, but at a guess, the Plusnet accounts system has got itself in a mess. I'll ask for this to be moved to the correct board, and hopefully one of the Help Team will pick it up soon.

Re: Upgrade/renew options

Baldrick1 — Tue, 18 Apr 2023 18:43:03 GMT

@higgins1c

Ring the Customer Options Team on 0800 013 2632 during office hours. They should be able to sort this out for you.

Moderators Note

This topic has been moved from Broadband to My Account/Billing