topic Over charged? in My Account/Billing

Over charged?

towerblocks — Tue, 18 Apr 2023 18:04:16 GMT

I recently got my latest bill, Which is 39.66, It should be 27.50, The payment has been taken from my bank, I still have 2 months left on my current 18 month contract.

But i have signed up to a new contract with you From 11/04/2023, your monthly subscription will be £23.99 for 18 months.

Re: Over charged?

JohnofYork — Wed, 19 Apr 2023 13:19:09 GMT

same has happened to us. amended contract on 3/4/23; latest bill 19/04/23 is at old contract price.

perhaps pn hope no-one notices.

Re: Over charged?

JohnofYork — Wed, 19 Apr 2023 13:27:07 GMT

So spent 10 minutes on the phone ( mostly listening to muzak) but has been sorted. will get refund adjustment next month, and PN have also refunded the delivery charge for the new Hub 2 router which came with the change.

So i'm a much happier bunny 😎

Re: Over charged?

towerblocks — Thu, 20 Apr 2023 10:58:35 GMT

Well i still have not heard anything, My account has still been not updated with the new contract.

Re: Over charged?

jlog — Thu, 20 Apr 2023 22:05:21 GMT

Yup same here, renewed on 3/4/23… overcharged by 8.46 on first bill covering the period 6/4/23 - 6/5/23.

Phoned up and was assured I wouldn’t actually pay the extra as a credit was going to be applied to my account.

But…. no sign of the credit and the full amount was debited from my account

Re: Over charged?

towerblocks — Fri, 21 Apr 2023 17:56:03 GMT

Well I just logged into my account, to check if anything has changed, and the only thing that has changed is the amount of my current contract, it is now saying my next bill will be 47. 76, Which would be the price after my current 18 month contract ran out, which by the way has 2 months left.
But I did sign up for a new contract on the 10th of April.

Your special offer price

From 11/04/2023, your monthly subscription will be £23.99 for 18 months.

Re: Over charged?

towerblocks — Mon, 24 Apr 2023 13:52:35 GMT

Hello? Any staff on today? Still nothing has happened, no communication, no acknowledgment of the issue.

Re: Over charged?

adamwalker — Tue, 25 Apr 2023 12:29:44 GMT

Hi @towerblocks I'm really sorry for the incorrect billing, I'll get the discounts put right going forward. Would it be OK to credit off the over-payment so that it deducts from the next bill?

Re: Over charged?

towerblocks — Tue, 25 Apr 2023 12:47:24 GMT

Hi
I don't mind if you credit off the next bill, but don't forget I signed up for a new 18 month contract on the 10th of April and that new contract started 11th of April.

Re: Over charged?

adamwalker — Tue, 25 Apr 2023 14:39:57 GMT

Sure, that's all sorted now. I've popped details on a ticket here for you: https://www.plus.net/wizard/?p=view_question&id=233358488 - Adam