topic Re: Random charge after 1st day in My Account/Billing

Random charge after 1st day

Beccaloumoon — Sat, 15 Apr 2023 11:08:41 GMT

I joined plusnet and was connected yesterday. Today I've had an email stating that they will take £6.89 out at the end of the month but i was under the impression that when I opened my account I paid for the first month already, so was wondering what could this payment be for please?

Re: Random charge after 1st day

jab1 — Sat, 15 Apr 2023 13:05:00 GMT

Did you also order a Hub2?

Re: Random charge after 1st day

Beccaloumoon — Sat, 15 Apr 2023 14:30:25 GMT

Hi Yes, I didn't order it specifically it's just the one that came. Would the payment be for this equipment? Thank you

Re: Random charge after 1st day

jab1 — Sat, 15 Apr 2023 14:54:46 GMT

Who were you with previously, and on what service?

Re: Random charge after 1st day

Baldrick1 — Sat, 15 Apr 2023 15:38:31 GMT

Apart from this not being the P&P amount , as far as I am aware new customers get a free hub.

@Beccaloumoon

Is your billing date exactly a month from when your service went live? If not it will be for the extra days. Hopefully a Plusnet staffer will come along and clarify. They can be thin on the ground at week ends.

Re: Random charge after 1st day

jab1 — Sat, 15 Apr 2023 16:02:41 GMT

Good point, @Baldrick1 . I wasn't totally concentrating, but it does look a bit strange on a second look.

Re: Random charge after 1st day

willcutforth — Fri, 21 Apr 2023 13:44:46 GMT

Hey there @Beccaloumoon

I'm not going to lie, I am really confused why this was generated but I have added a ticket on https://www.plus.net/wizard/?p=view_question&id=233263093 for you.

Re: Random charge after 1st day

Townman — Fri, 21 Apr 2023 14:11:26 GMT

@Baldrick1 - unless things have changed, though the Hub is free, users still pay P&P

@willcutforth - £6.89 sounds awfully like the 14.4% price increase (no discount being applied).

Is it possible that this amount arises where...

The user pays their first month up-front charges before the price rise takes effect
Their service becomes activated (thereby first chargeable) after the price increase has taken effect

I can envisage that at the point of activation, the billing system processes against the new price, deducting what has been paid, giving rise to an adjustment charge.

Re: Random charge after 1st day

willcutforth — Fri, 21 Apr 2023 14:20:50 GMT

That's the only thing I could think of for it doing that! Especially with the issues people have been having with the wrong price increase!