topic Re: No Autism Friendly Contact Method in My Account/Billing

No Autism Friendly Contact Method

willscott73 — Fri, 14 Apr 2023 08:11:29 GMT

I want to get a cancellation quote, but the only option I seem to have is to call an 0800 number to chat to someone.

I am autistic, and talking to people on the phone really stresses me out, so it's not going to happen.

Why can't we raise support tickets anymore? Why are there no options other than to ask questions in public forums, such as here, or on Twitter?

Re: No Autism Friendly Contact Method

jab1 — Fri, 14 Apr 2023 08:14:21 GMT

@willscott73 Hopefully one of the Help Team will pick this up for you and sort you out.

Re: No Autism Friendly Contact Method

Mav — Fri, 14 Apr 2023 08:53:57 GMT

I have escalated this to the Superuser Team who have a more direct contact with staff.

Meanwhile, if you go to the Member Centre you can select Aditional Support and add details if any support you may need. I haven't used it so don't know how effective it is.

Re: No Autism Friendly Contact Method

adamwalker — Sat, 15 Apr 2023 08:40:16 GMT

Hi there @willscott73

I can help you through here, I've sent over a private message so please reply back to me when you can.

Adam