topic Re: Plusnet took almost double the contract amount from my bank account in My Account/Billing

Plusnet took almost double the contract amount from my bank account

irritablegit — Fri, 07 Apr 2023 19:52:40 GMT

My contract with Plusnet expires 2023 04 27.

I have renewed my contract for another 2 years

Suddenly, my account tells me ... "Your last bill on 26th March 2023 for £43.96"

Why ? Where does this amount come from ???? That's almost double the contracted amount ...

That looks about £20 too much ...

Please explain

Re: Plusnet took almost double the contract amount from my bank account

Mustrum — Fri, 07 Apr 2023 20:17:59 GMT

What does it say on the detailed section on the bill?

Re: Plusnet took almost double the contract amount from my bank account

irritablegit — Fri, 07 Apr 2023 20:49:53 GMT

Nothing that makes any sense in relation to the contract amount

Re: Plusnet took almost double the contract amount from my bank account

RealAleMadrid — Fri, 07 Apr 2023 21:55:32 GMT

@irritablegit You have to have Einstein's brain to unravel the complexities of a Plusnet bill, it would you seem you do not possess this requirement.😀

Re: Plusnet took almost double the contract amount from my bank account

molerat — Sat, 08 Apr 2023 12:42:00 GMT

That looks like the out of contract amount so the system has not updated your new contract - what does your dashboard show for your contracted price ? The system has not coped well with these increases and change of contracts.

Re: Plusnet took almost double the contract amount from my bank account

willcutforth — Sun, 09 Apr 2023 17:43:06 GMT

Hi there @irritablegit it seems like the discounts haven't been actioned and I am sorry about that! The team were supposed to have cleared all of these up last week but it doesn't seem to have happened. I will add the discounts correctly for you now and refund this last bill!