topic Re: Account Error in My Account/Billing

Account Error

KelvinHunt — Wed, 05 Apr 2023 19:50:42 GMT

Trying to look at renewing my contract but keep getting faced with this

Unable to change service

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

Re: Account Error

jab1 — Wed, 05 Apr 2023 19:53:55 GMT

Welcome to the forums, @KelvinHunt .When did you last make any material change to your account?

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken.

Re: Account Error

KelvinHunt — Wed, 05 Apr 2023 19:56:56 GMT

@jab1 Last change to account would have been 18 months ago when i renewed last

Re: Account Error

jab1 — Wed, 05 Apr 2023 20:00:57 GMT

OK. Hopefully, one of the Help Team will pick this up tomorrow and sort it for you.

Re: Account Error

Chrisvesey — Wed, 05 Apr 2023 20:48:56 GMT

Hi,

I altered my account settings and removed the anytime calls and now have the same problem

Chris

Re: Account Error

jab1 — Wed, 05 Apr 2023 20:53:03 GMT

@Chrisvesey Your account should also get corrected.

Re: Account Error

Townman — Wed, 05 Apr 2023 23:46:45 GMT

@Chrisvesey

Has there been a billing event since you made that change?

Can’t change product message

It is not possible to make further changes to an account whilst some changes are still in progress. This notice will be displayed when...

A change has been made to an account which is due to happen on the next billing date, such as a change in broadband service or telephone call plan
A change to service (typically phone service options) awaiting confirmation of activation from BT Openreach

For the first of these, the message will disappear after the next billing date. For the second, intervention by a staff member will be required to check that the changes made within Plusnet's systems have been confirmed within BT Openreach's systems.