topic Re: Renew contract not working in My Account/Billing

Renew contract not working

pebble — Thu, 30 Mar 2023 12:00:52 GMT

The link to renew the contract in review your broadband deal does not work

Re: Renew contract not working

jab1 — Thu, 30 Mar 2023 12:02:47 GMT

In what way?

Re: Renew contract not working

pebble — Thu, 30 Mar 2023 12:05:31 GMT

When you click on the link under your renewal price nothing happens

Re: Renew contract not working

jab1 — Thu, 30 Mar 2023 12:07:39 GMT

Does you home page in the Members Centre contain a message along the lines of 'You already have a change in progress'?

Re: Renew contract not working

pebble — Thu, 30 Mar 2023 12:10:32 GMT

No only info about when the current contract started and ends

Re: Renew contract not working

jab1 — Thu, 30 Mar 2023 12:15:49 GMT

OK. my advice then, is to ring COTs ( the customer option team) on 0800 013 2632.

Re: Renew contract not working

pebble — Thu, 30 Mar 2023 12:16:55 GMT

Thanks

Re: Renew contract not working

Anonymous — Thu, 30 Mar 2023 12:33:23 GMT

@pebble

JOOI, which web browser and operating system are you using?

Have you tried a different browser?

Re: Renew contract not working

PaulScott — Thu, 30 Mar 2023 14:03:31 GMT

Hey @pebble we've got an issue at the moment with that particular part of our website. We have a fix going through tonight to hopefully resolve it - should work if you try again tomorrow.

Please do feel free to reach out to our Customer Options Team if you want to discuss renewals sooner though!

Thanks,
Paul

Re: Renew contract not working

pebble — Thu, 30 Mar 2023 14:51:19 GMT

@PaulScott thanks

Re: Renew contract not working

Townman — Sat, 01 Apr 2023 12:31:59 GMT

Re-tested on the morning of 31st March and it was working fine.

[I was one of the reference test accounts for the issue]