https://community.plus.net/t5/My-Account-Billing/Help-please/m-p/1914888#M65116 My last provider TalkTalk offered an international call option. I used this for 3 years.<BR />I moved to Plusnet and was told this option covered all calls overseas. So I paid for this option too.<BR />My bills arrived for 4 months and were very high.<BR />I contacted Plusnet and was told this doesn’t cover mobile phones ( TalkTalk did)<BR />I was told to switch to mobile numbers and this would give me international mobiles too.<BR />I was given £30 as a goodwill gesture.<BR />3 long drawn out calls later an infilled promises. This was credited to my account.<BR />Now my new bill arrived. With £37 charged for international calls to a mobile.<BR />Does nobody at Plusnet know what’s covered or not ? Sun, 26 Mar 2023 06:10:54 GMT dajwid 2023-03-26T06:10:54Z https://community.plus.net/t5/My-Account-Billing/Help-please/m-p/1914888#M65116 My last provider TalkTalk offered an international call option. I used this for 3 years.<BR />I moved to Plusnet and was told this option covered all calls overseas. So I paid for this option too.<BR />My bills arrived for 4 months and were very high.<BR />I contacted Plusnet and was told this doesn’t cover mobile phones ( TalkTalk did)<BR />I was told to switch to mobile numbers and this would give me international mobiles too.<BR />I was given £30 as a goodwill gesture.<BR />3 long drawn out calls later an infilled promises. This was credited to my account.<BR />Now my new bill arrived. With £37 charged for international calls to a mobile.<BR />Does nobody at Plusnet know what’s covered or not ? Sun, 26 Mar 2023 06:10:54 GMT https://community.plus.net/t5/My-Account-Billing/Help-please/m-p/1914888#M65116 dajwid 2023-03-26T06:10:54Z https://community.plus.net/t5/My-Account-Billing/Help-please/m-p/1914889#M65117 <P>It would seem youve not been given correctbinformation. The Anytime international call plan does not cover all calls, ratger it gives a call alowance to some countries and discounted rates to others. You can see the full details here&nbsp;&nbsp;<A href="https://www.plus.net/help/legal/residential-phone-tariffs/#anytime-international" target="_blank" rel="noopener">https://www.plus.net/help/legal/residential-phone-tariffs/#anytime-international</A></P> <P>On the up side, it does include mobies.</P> <P>I suggest you raise a complaint about being given incorrect information</P> Sun, 26 Mar 2023 06:33:37 GMT https://community.plus.net/t5/My-Account-Billing/Help-please/m-p/1914889#M65117 MisterW 2023-03-26T06:33:37Z