topic Re: Recontract 14 day cooling off period in My Account/Billing

Recontract 14 day cooling off period

Elmacho — Sun, 19 Mar 2023 16:56:35 GMT

Hi,
I can't see this exact question posted anywhere else, so apologies if it's a duplicate.
I'm considering renewing my contract. I'm already in a contract with a year left on it.
I assume the new contract will have a 14 day cooling off period.
What happens if I change my mind, and cancel the new contract within the 14 days? Do I revert to my old year-long contract with the associated discount, do I revert to having effectively no contract and just the default rolling monthly payment, or do I lose my internet connection entirely?
Also, when does the 14 day cooling off period start?
Thanks

Re: Recontract 14 day cooling off period

dvorak — Sun, 19 Mar 2023 20:33:06 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Recontract 14 day cooling off period

Townman — Mon, 20 Mar 2023 09:55:00 GMT

The 14 day cooling off period starts the day you agree the contract. This is distance selling regulations ... not try it and change your mind.