topic Re: Price increase from April 2023 in My Account/Billing

Price increase from April 2023

Baggsy — Thu, 16 Mar 2023 15:39:28 GMT

I took out a contract over the phone last May. I was unclear whether the price increase would affect the 'Unlimited Fibre Extra' deal that I wanted. I asked the question 'will the price remain the same for the length of my contact and was told yes it will.

However, I recently received an email from you stating that the price will be increasing by the CPI + 3.9%.

Re: Price increase from April 2023

Longliner — Thu, 16 Mar 2023 16:43:43 GMT

Yes, the price rise will apply regardless of any contract, which seems daft but there you go. Ofcom allowed this hefty increase and no ISP is going to pass up such a golden opportunity. I'm sure Ofcom and other quangos in the public sector won't be awarding their staff a pay rise of CPI+3.9% ... oh, wait a minute ...

Re: Price increase from April 2023

Baldrick1 — Thu, 16 Mar 2023 16:50:03 GMT

@Longliner wrote:

Yes, the price rise will apply regardless of any contract

Not correct. You would have been sent a copy of the contract. If you read it it will tell you that there will be a yearly increase and given you two weeks to cancel if not happy to accept it.