topic Re: erroneous change in progress notice on my account in My Account/Billing

erroneous change in progress notice on my account

jasoncopsey — Thu, 16 Mar 2023 08:31:29 GMT

I'm looking at my options now my bill has increased by 20 odd percent in the past year but I get the dreaded...

Something’s gone wrong

Please wait for us to process your recent change, upgrade or renewal before making another change.

To cancel any changes please call us on 0800 432 0200.

can someone help me - I don't want to spend time on the phone to sort this and then have to go through cancellations at the end of my contract

Happy with the general level of service, just can't afford a sliding billing scale depending on how knackered this country is at any given March.

Re: erroneous change in progress notice on my account

jab1 — Thu, 16 Mar 2023 08:41:50 GMT

@jasoncopsey Have you made any changes to your account recently that have not completed? If not, this is a slightly different message to normal, but needs staff input to correct.

Re: erroneous change in progress notice on my account

jasoncopsey — Thu, 16 Mar 2023 08:53:15 GMT

nothing I have initiated

Re: erroneous change in progress notice on my account

jab1 — Thu, 16 Mar 2023 08:58:05 GMT

OK -a Plusnet Help Team member will pick this up and resolve it for you. I suspect it was your last re-contract. When was that, out of interest?

Re: erroneous change in progress notice on my account

jasoncopsey — Thu, 16 Mar 2023 11:57:07 GMT

I can't remember exactly but given I'm out of contract at 30th April I would guess 18 or 24 months ago.

Re: erroneous change in progress notice on my account

jab1 — Thu, 16 Mar 2023 12:00:34 GMT

Cheers, so it is another 'bug'/error in the accounting system.😞

Re: erroneous change in progress notice on my account

adamwalker — Sun, 19 Mar 2023 09:01:40 GMT

Hi @jasoncopsey I've just dropped you a PM, please get back to me with your username when you can and I'll get this sorted out for you. - Adam

Re: erroneous change in progress notice on my account

jasoncopsey — Mon, 20 Mar 2023 07:09:42 GMT

looks to be all fixed, I have no options when I look at upgrades or changes but at least I can progress past that error message.

thanks for the help Adam