https://community.plus.net/t5/My-Account-Billing/Billing/m-p/1913008#M64952 After finally getting sorted new router etc, which I was told went out for delivery, chased it up after nearly 2 weeks, it hadn't gone out, sent that day so sorted but they also told me my bill would go down on new package, which it did for 1 month now this month theve taken an extra £9 had a look on my online bill extra its showing correct amount, so no idea why theyve taken extra! Can't call them as I'm at work cant find an email or live chat etc so adding in here to see if anyone else has had a mess about last few months n if it was sorted ? Thanks Thu, 09 Mar 2023 09:31:17 GMT Winter 2023-03-09T09:31:17Z https://community.plus.net/t5/My-Account-Billing/Billing/m-p/1913008#M64952 After finally getting sorted new router etc, which I was told went out for delivery, chased it up after nearly 2 weeks, it hadn't gone out, sent that day so sorted but they also told me my bill would go down on new package, which it did for 1 month now this month theve taken an extra £9 had a look on my online bill extra its showing correct amount, so no idea why theyve taken extra! Can't call them as I'm at work cant find an email or live chat etc so adding in here to see if anyone else has had a mess about last few months n if it was sorted ? Thanks Thu, 09 Mar 2023 09:31:17 GMT https://community.plus.net/t5/My-Account-Billing/Billing/m-p/1913008#M64952 Winter 2023-03-09T09:31:17Z https://community.plus.net/t5/My-Account-Billing/Billing/m-p/1913348#M64962 <P>Sorry to hear this <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/119133">@Winter</a></SPAN>&nbsp;</P> <P>I can see <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/96057">@willcutforth</a></SPAN> created a ticket on your account regarding this&nbsp;</P> <P>Have you seen that?</P> <P>&nbsp;</P> Sun, 12 Mar 2023 09:07:13 GMT https://community.plus.net/t5/My-Account-Billing/Billing/m-p/1913348#M64962 MatthewWheeler 2023-03-12T09:07:13Z