topic Re: Direct debit has almost doubled in My Account/Billing

Direct debit has almost doubled

connortlv — Mon, 06 Mar 2023 09:30:59 GMT

Hi,

My direct debit seems to have almost doubled going from £26 to £47... I had a shambles getting this set up in the first place and now it seems to be a shambles at the end too.

Please can anyone assist with this?

Re: Direct debit has almost doubled

jab1 — Mon, 06 Mar 2023 09:33:34 GMT

@connortlv When did you set the contract up, and how long for?

Re: Direct debit has almost doubled

connortlv — Mon, 06 Mar 2023 09:49:18 GMT

Hi John,

I set it up in July 2021 for 18 months but didn't have internet for around the first month or so

Re: Direct debit has almost doubled

jab1 — Mon, 06 Mar 2023 09:52:39 GMT

That sounds very much like you have come to the end of your contract. Remember that you are invoiced a month in advance for everything excluding any call charges.

Re: Direct debit has almost doubled

connortlv — Mon, 06 Mar 2023 10:08:54 GMT

I received an email from Plusnet in december saying that when my contract ends my monthly price will remain at £26.17 though?

Re: Direct debit has almost doubled

jab1 — Mon, 06 Mar 2023 10:14:25 GMT

Have you still got that email, as it doesn't sound right to me. If you have, can you post a screenshot, removing any personal details?

Re: Direct debit has almost doubled

connortlv — Mon, 06 Mar 2023 10:18:20 GMT

Re: Direct debit has almost doubled

jab1 — Mon, 06 Mar 2023 10:23:01 GMT

Cheers for that - it is a little confusing, as I understand any negotiated contract reverts to out-of-contract terms when it comes to an end.

I would suggest you ring Plusnet and ask for an explanation.