topic Re: Can't login in my account - what going on? in My Account/Billing

Can't login in my account - what going on?

goldenlady46 — Thu, 02 Mar 2023 17:58:25 GMT

I haven't changed my username and password with plusnet for my account of broadband, phone line and anytime calls.

Today it say it incorrect username or password? Is it plusnet system login problem at their end?

Is anyone else got the same problem as me?

Plusnet Broadband log in and Firefox Browser

BeaTea — Thu, 02 Mar 2023 15:00:25 GMT

Since about 17-2-23 I have been unable to log in to Plusnet Broadband account, receiving message "username or password are incorrect" whether entered manually or from password manager.

I can log in using Microsoft Edge Browser or my mobile phone. Firefox is my preferred browser.

I contacted Customer Support and was told to contact Firefox. After some research I found many Plusnet Community Users had got the identical problem starting 1-10-22. When the messages got to No 57 on 5-10-22 Bob Pullen, Community Gaffer and Plusnet Product Team member was able to post that the problem had been fixed.

I told Customer Support about that today and after contacting a supervisor the very helpful and patient lady I was speaking with advised me to use the Plusnet Community.

Is there anyone who can activate that fix again please - or has another solution?

Re: Can't login in my account - what going on?

goldenlady46 — Thu, 02 Mar 2023 18:10:27 GMT

Just updated: won't work with current firefox version 110.0.1 for some reason!

Working with Google Chrome version 110.0.5481.178

I don't understand why firefox is the one won't work!

Re: Can't login in my account - what going on?

jab1 — Thu, 02 Mar 2023 18:21:47 GMT

Neither do I - works perfectly well on my FF110.0.1

Re: Can't login in my account - what going on?

goldenfibre — Thu, 02 Mar 2023 18:26:37 GMT

Can plusnet urgently look into this!

Re: Can't login in my account - what going on?

jab1 — Thu, 02 Mar 2023 18:28:15 GMT

Not necessarily a Plusnet issue, otherwise there would be more than one person reporting it.

Re: Can't login in my account - what going on?

goldenlady46 — Thu, 02 Mar 2023 18:37:24 GMT

@jab1 Can you keep your business out! This is between me and plusnet to sort out this login problem on firefox. Thank you.

Re: Can't login in my account - what going on?

jab1 — Thu, 02 Mar 2023 18:41:55 GMT

@goldenlady46 You post on a public forum - I, or anyone, else is entitled to reply.

Re: Plusnet Broadband log in and Firefox Browser

RPMozley — Thu, 02 Mar 2023 18:59:35 GMT

The “fix” was on the web page itself, nothing to set on the browser.

It must be a new issue, possibly with your browser setup, unless more people report the same problem (none others so far).
What is your current setup with Firefox? Version, add-ons and OS, also any antivirus software being used?

Re: Plusnet Broadband log in and Firefox Browser

jab1 — Thu, 02 Mar 2023 19:09:05 GMT

Could be a new issue, @RPMozley - Golenfibre/Goldenlady have reported the same issue, but it works OK on my Canonical build of FF110.0.1 on Linux.

Fails with that message on the iPad version, though.

Re: Plusnet Broadband log in and Firefox Browser

dvorak — Thu, 02 Mar 2023 19:24:48 GMT

Moderators Note

This topic has been moved from Broadband to Everything Else

Re: Can't login in my account - what going on?

Kdog — Thu, 02 Mar 2023 19:26:47 GMT

Working fine for me on FF110.0.1 as well.

With it just being you impacted as it stands, and others confirming it's working I do have to agree with jab1. Very possible this is neither a PN or a FF issue, but rather related to your particular browser itself.

We know it isn't the member centre itself, it isn't basic Firefox or something on your broadband connection itself so I'd check your side for any settings, browser extensions and so on that are active that could be causing issues.

Clearing cache and cookies can sometimes clear things like this as well.

Always worth if at all possible if you have another device with the same browser, see if it works there and if it does, see what settings are different.

Re: Plusnet Broadband log in and Firefox Browser

jab1 — Thu, 02 Mar 2023 19:27:13 GMT

Looks like a repeat issue of the one quoted by @BeaTea

Re: Can't login in my account - what going on?

jab1 — Thu, 02 Mar 2023 19:30:41 GMT

@Kdog It is a repeat (or very similar) to the issue referred to in this topic: https://community.plus.net/t5/Everything-else/Plusnet-Broadband-log-in-and-Firefox-Browser/m-p/1912127#M30769

Re: Can't login in my account - what going on?

Kdog — Thu, 02 Mar 2023 19:33:03 GMT

Ah, fair enough. Hadn't spotted that one.

Seems a bit odd mind that some work, some don't.

Re: Can't login in my account - what going on?

jab1 — Thu, 02 Mar 2023 19:34:39 GMT

Happened last time, too, @Kdog

Re: Can't login in my account - what going on?

dvorak — Thu, 02 Mar 2023 19:35:06 GMT

Moderators Note

Topics merged.

Re: Can't login in my account - what going on?

jab1 — Thu, 02 Mar 2023 20:05:08 GMT

@bobpullen Can you work your magic again, please? 😉

Re: Can't login in my account - what going on?

goldenlady46 — Thu, 02 Mar 2023 20:07:19 GMT

Firefox via mobile phone and pc with linux mint work ok login. (not pc with Windows 11) very strange.

Google Chrome via mobile and pc working ok login

Re: Can't login in my account - what going on?

jab1 — Thu, 02 Mar 2023 20:09:48 GMT

Strange @goldenlady46 - doesn't work on iPad (for me).😕