topic Re: “An error has occurred You cannot make any changes to your account while…” etc in My Account/Billing

“An error has occurred You cannot make any changes to your account while…” etc

Jeannine — Wed, 01 Mar 2023 15:06:59 GMT

Hi,

I’m another with this message - can’t see my account or upgrade options. My 18 month contract is coming to an end soon, so I’d be grateful if someone could press a few buttons and sort it out.

Thanks!

Re: “An error has occurred You cannot make any changes to your account while…” etc

Gandalf — Thu, 02 Mar 2023 11:03:45 GMT

Hi there,

I've taken a look and it doesn't seem as easy to fix as I'd hoped, so I've raised this to our systems support team to investigate further. Once I know more, I'll let you know.

(edit)

Should be fixed, let me know if you have any issues.

Re: “An error has occurred You cannot make any changes to your account while…” etc

user59127 — Thu, 02 Mar 2023 20:51:02 GMT

hi. was about to post this same issue. can you flag my account for system support also, please.

Re: “An error has occurred You cannot make any changes to your account while…” etc

Jeannine — Thu, 02 Mar 2023 20:58:41 GMT

Gandalf - very many thanks, you’ve done it!!

Re: “An error has occurred You cannot make any changes to your account while…” etc

Gandalf — Fri, 03 Mar 2023 08:08:55 GMT

@user59127 wrote:

hi. was about to post this same issue. can you flag my account for system support also, please.

That's been sorted for you now.

Re: “An error has occurred You cannot make any changes to your account while…” etc

gavcuk — Sun, 30 Apr 2023 08:44:10 GMT

I’m having the exact same issue with my account.

Re: “An error has occurred You cannot make any changes to your account while…” etc

jab1 — Sun, 30 Apr 2023 09:08:46 GMT

@gavcuk You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken.

They may not get to it until after the holiday, though.

Re: “An error has occurred You cannot make any changes to your account while…” etc

Gandalf — Mon, 01 May 2023 07:46:06 GMT

Hi @gavcuk,

I'm really sorry about that. I've sorted things out for you now.

Let me know if there are any further issues.