topic Monthly Charge Increase in My Account/Billing

Monthly Charge Increase

Deb89 — Sat, 25 Feb 2023 14:00:15 GMT

Can someone advise please.
Have taken off the evening/weekend calls plan. The email I have now received shows the expected monthly payment as double the amount. Is this usual whilst transition takes place? And will it adjust to the correct monthly amount by next billing date.? Thank you

Re: Monthly Charge Increase

jab1 — Sat, 25 Feb 2023 14:05:02 GMT

@Deb89 These response emails do not take into account any discounts you have negotiated/been given, but your next invoice will, or should, be charged taking those discounts into consideration.

Re: Monthly Charge Increase

Mav — Sun, 26 Feb 2023 14:49:32 GMT

Moderator's note(s):

Thread moved from My Order to My Account/Billing.

Re: Monthly Charge Increase

rexvaissiere — Sun, 16 Apr 2023 10:12:32 GMT

I thought unfortunately that fixed price meant fixed price, not let's increase the bill by a tenner mid contract,so will see contract out because I'm legally bound to, but I will not be a returning customer I would rather pay more to a company that don't fiddle their customers.

Re: Monthly Charge Increase

MisterW — Sun, 16 Apr 2023 11:04:46 GMT

@rexvaissiere Almost all the ISP's wrote a CPI + 3.9% annual increase into their fixed contracts. When inflation was at low levels, no one really noticed (or cared about) the small increase. Now that inflation was at 10% this year the total 14% increase is very noticable.