topic Re: Cashback declined in My Account/Billing

Cashback declined

steeko80 — Sat, 18 Feb 2023 14:51:22 GMT

I joined PlusNet as they were offering £55 cashback and a decent price through Quidco. The cashback has been declined, saying "Quidco has not been recognised as the referrer for this purchase." I find this so frustrating, as I went through the Quidco process as per normal. PlusNet have done this with other people I know. PlusNet, I would like the cashback I am due.

Re: Cashback declined

Mav — Sat, 18 Feb 2023 15:33:22 GMT

Did you clear Cookies for Plusnet before making the purchase? Frequently not doing so can mess up the referral link.

Hopefully a member of staff can shed more light on this.

Re: Cashback declined

csmith94 — Sun, 19 Feb 2023 11:31:18 GMT

Hi there!

Thank you for reaching out over the forums, hope you're doing ok today

I've been checking over your account and I'm not able to see a reward deal included within your original offer. If you do have a screenshot of the final basket before or after checking out that shows that the cashback is included, can you please send this across.

There could be a few reasons as to why the cashback offer wasn't included:

- Cookies and caches wasn't cleared. This must be done before going ahead with the deal, if not then it will take you to an alternative deal.

- A VPN was being used whilst taking out the offer.

- Private browsing was being used whilst taking out the offer.

- The wrong deal was chosen at checkout.

As one of the above reasons is why the reward deal may not have gone through, I wouldn't be able to put this through for you today.

Re: Cashback declined

steeko80 — Sun, 19 Feb 2023 21:59:33 GMT

Hi Curtis,

Thank you for your message. All I can do is attach my quidco activity page showing the purchase.

Kind regards

Stephen

Re: Cashback declined

steeko80 — Fri, 24 Mar 2023 21:33:51 GMT

Hello?

Re: Cashback declined

csmith94 — Mon, 27 Mar 2023 09:36:05 GMT

Hey, send it through, let's have a look at it

Re: Cashback declined

Ama1 — Mon, 27 Mar 2023 10:41:17 GMT

I also have a problem with a reward card that was not sent when I joined Plusnet. I was first promised a £70 adjustment to my account which didn’t happen and subsequently two cheques in the post which haven’t happened either. This morning I have been promised another cheque. I would like to see a settlement of this issue.

Re: Cashback declined

steeko80 — Thu, 18 May 2023 06:49:37 GMT

I wonder how long PlusNet would be happy for customers to stop paying their bills?

Re: Cashback declined

steeko80 — Thu, 18 May 2023 06:53:39 GMT

Hi Curtis, I had posted it to this thread already. PlusNet is the only transaction that has failed.

Cheers

Stephen

Re: Cashback declined

Ama1 — Thu, 18 May 2023 07:00:14 GMT

Plusnet have sent me a cheque for £70. Thank you for Plusnet.

Re: Cashback declined

steeko80 — Wed, 16 Aug 2023 05:10:49 GMT

Hello, send what through?