https://community.plus.net/t5/My-Account-Billing/Unable-to-change-payment-method/m-p/1910171#M64688 Yes it is a direct debit. I’m not sure what to do as my money is in another bank so I need to try change it somehow and make the payment from my new bank Fri, 17 Feb 2023 17:18:18 GMT FrankieL 2023-02-17T17:18:18Z https://community.plus.net/t5/My-Account-Billing/Unable-to-change-payment-method/m-p/1910165#M64684 I have seen my bill is pending and I keep trying to go on to change the payment method and it won’t let me is there any way I can change it as I don’t want late fees or my wifi dropping Fri, 17 Feb 2023 16:59:24 GMT https://community.plus.net/t5/My-Account-Billing/Unable-to-change-payment-method/m-p/1910165#M64684 FrankieL 2023-02-17T16:59:24Z https://community.plus.net/t5/My-Account-Billing/Unable-to-change-payment-method/m-p/1910168#M64686 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/117764">@FrankieL</a> If the invoice is pending, you cannot change the payment method, as it will already have been submitted to your bank - presumably this is Direct Debit?</P> Fri, 17 Feb 2023 17:11:28 GMT https://community.plus.net/t5/My-Account-Billing/Unable-to-change-payment-method/m-p/1910168#M64686 jab1 2023-02-17T17:11:28Z https://community.plus.net/t5/My-Account-Billing/Unable-to-change-payment-method/m-p/1910171#M64688 Yes it is a direct debit. I’m not sure what to do as my money is in another bank so I need to try change it somehow and make the payment from my new bank Fri, 17 Feb 2023 17:18:18 GMT https://community.plus.net/t5/My-Account-Billing/Unable-to-change-payment-method/m-p/1910171#M64688 FrankieL 2023-02-17T17:18:18Z https://community.plus.net/t5/My-Account-Billing/Unable-to-change-payment-method/m-p/1910172#M64689 <P>When did you change banks? If you followed the 'switching' procedure (see MSE, or the banks own procedures), then the DD will have been switched to your 'new' bank.</P> Fri, 17 Feb 2023 17:21:24 GMT https://community.plus.net/t5/My-Account-Billing/Unable-to-change-payment-method/m-p/1910172#M64689 jab1 2023-02-17T17:21:24Z https://community.plus.net/t5/My-Account-Billing/Unable-to-change-payment-method/m-p/1910173#M64690 I haven’t changed banks I have opened a new account with another banking society but haven’t been able to change my plus net direct debit over as it’s in pending. Do you no if I am able to call plus net and pay this bill over the phone then change the details after for future bills Fri, 17 Feb 2023 17:24:19 GMT https://community.plus.net/t5/My-Account-Billing/Unable-to-change-payment-method/m-p/1910173#M64690 FrankieL 2023-02-17T17:24:19Z https://community.plus.net/t5/My-Account-Billing/Unable-to-change-payment-method/m-p/1910175#M64692 <P>Hi <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/117764">@FrankieL</a>,</P> <P>We wouldn’t restrict your service or charge a late payment fee until 14 days after the payment fails, so if the direct debit is still pending, I’d allow the payment to fail then you’ll have 14 days to make a one off payment and change your payment details afterwards.</P> Fri, 17 Feb 2023 17:28:46 GMT https://community.plus.net/t5/My-Account-Billing/Unable-to-change-payment-method/m-p/1910175#M64692 Gandalf 2023-02-17T17:28:46Z https://community.plus.net/t5/My-Account-Billing/Unable-to-change-payment-method/m-p/1910176#M64693 <P>I'm a little confused. So you haven't changed banks, but you have moved all you money to another one? That sounds like you have changed banks, to me, and any DD's should have moved with the money.</P> <P>You do need to call PN and see if there is a way round this - I can't advise.</P> <P>EDIT <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/45633">@Gandalf</a> beat me to it.</P> Fri, 17 Feb 2023 17:30:42 GMT https://community.plus.net/t5/My-Account-Billing/Unable-to-change-payment-method/m-p/1910176#M64693 jab1 2023-02-17T17:30:42Z