https://community.plus.net/t5/My-Account-Billing/Reward-Card-Issue-with-January-2023-Offer/m-p/1910142#M64682 <P>Received my reward card and activated it. The amount on the card was £50 and not the £70 as advertised.</P> <P>I spoke to customer support who confirmed this is a known issue and have added a £20 credit to my account.</P> <P>The reason I am posting this is for reference for other customer.</P> <P>All the Plusnet email I received when opening the new account did not confirm what the reward card offer was. I suspected the amount was wrong but could not find the January offer, as it had expired and been removed from Plusnet website, that would confirm this. I spent over an hour trying to find the information. I raise a complaint after I found a discount website promoting this out of date offer.</P> <P>I raised the complaint more in hope than certainty that I was right.</P> <P>If it is a known issue Plusnet should be actively correcting this issue with customer and not waiting for a customer to complain. Especially as it is very difficult to confirm that there is an issue.</P> Fri, 17 Feb 2023 13:22:52 GMT WhatNow 2023-02-17T13:22:52Z https://community.plus.net/t5/My-Account-Billing/Reward-Card-Issue-with-January-2023-Offer/m-p/1910142#M64682 <P>Received my reward card and activated it. The amount on the card was £50 and not the £70 as advertised.</P> <P>I spoke to customer support who confirmed this is a known issue and have added a £20 credit to my account.</P> <P>The reason I am posting this is for reference for other customer.</P> <P>All the Plusnet email I received when opening the new account did not confirm what the reward card offer was. I suspected the amount was wrong but could not find the January offer, as it had expired and been removed from Plusnet website, that would confirm this. I spent over an hour trying to find the information. I raise a complaint after I found a discount website promoting this out of date offer.</P> <P>I raised the complaint more in hope than certainty that I was right.</P> <P>If it is a known issue Plusnet should be actively correcting this issue with customer and not waiting for a customer to complain. Especially as it is very difficult to confirm that there is an issue.</P> Fri, 17 Feb 2023 13:22:52 GMT https://community.plus.net/t5/My-Account-Billing/Reward-Card-Issue-with-January-2023-Offer/m-p/1910142#M64682 WhatNow 2023-02-17T13:22:52Z