topic Re: Price increases in My Account/Billing

Price increases

Kaiserb — Mon, 13 Feb 2023 15:17:34 GMT

Hi new costumer here and not a very happy one
I’ve been with plusnet one week and received an email informing me that my bill will be increased next month
What an absolute joke

Re: Price increases

MisterW — Mon, 13 Feb 2023 15:22:43 GMT

Like almost all other ISP's , PlusNet are increasing their prices by CPI + 3.9% in March. I'm afraid It was detailed in contract advice & the T & C's when you took out the contract https://www.plus.net/help/legal/2023-pricing-changes-faq/

Re: Price increases

Kaiserb — Mon, 13 Feb 2023 15:31:41 GMT

Vodafone don’t seem to be as I’ve just had a chat with them and I’ll be going back to them if I can get it done before my cooling off period runs out

Re: Price increases

Baldrick1 — Mon, 13 Feb 2023 15:54:05 GMT

@Kaiserb

Are you aware that the 14 day cooling off period starts the day after you signed up, not the go live date?

Re: Price increases

Kaiserb — Mon, 13 Feb 2023 16:02:57 GMT

Yes yet another con

Re: Price increases

MisterW — Mon, 13 Feb 2023 16:05:59 GMT

According to this https://www.theguardian.com/business/2023/feb/13/uk-mobile-broadband-firms-bt-ee-vodafone-huge-price-rise-existing-customers Vodafone ARE increasing their prices

Re: Price increases

jgb — Mon, 13 Feb 2023 16:39:24 GMT

And also according to legal term on their we page.

Re: Price increases

Longliner — Mon, 13 Feb 2023 16:42:22 GMT

@Kaiserb --- Ofcom has allowed every ISP and phone provider to increase prices every March by CPI+3.9% and this is clearly stated in your contract. Currently I think CPI is 10% so everyone is facing a 14.9% price hike.

Do you really think that any ISP is going to pass up this chance to impose a whopping price rise? If you do find one, please let us know.

Mike