topic Re: Product change in progress in My Account/Billing

Product change in progress

Nonplussed9 — Mon, 06 Feb 2023 18:48:27 GMT

Hi there,

When I login to my account I get the message below even though the last change to my broadband was made over 4 years ago.

An error has occurred

You can't change your products for the moment, you already have a product change in progress.

I see other people in the forum have had similar issues and had them fixed with the help of one of the Staff members.

Thanks in advance....

Re: Product change in progress

Gandalf — Wed, 08 Feb 2023 12:05:25 GMT

Hi @Nonplussed9,

I've fixed this for you, let me know if you have any issues.

(edit)

Actually I don't think this is fully fixed as there's still a stuck change from what I can see. We're looking into it further and will get back to you soon.

(edit)

Now it should be fixed.

Re: Product change in progress

Nonplussed9 — Wed, 08 Feb 2023 18:40:32 GMT

Thanks Gandalf.

That's all working again now.

Re: Product change in progress

Nonplussed9 — Sun, 12 Feb 2023 18:22:01 GMT

Hang on, maybe I spoke too soon.

Now I can login to the Member Centre but I can't login to my catch-all email via Webmail. My email client keeps trying and I get popups appearing every 10 minutes or so telling me it's failed.

After the Member Centre got fixed I logged into my mobile account for the first time and my password manager got a bit confused between the Member Centre and the Mobile Login. I straightened them out creating new passwords in the process, but now the catch-all email does not accept the new password for the Member Centre even when I take my email client out of the equation and try to login via Webmail.

Is this one you can fix?

Re: Product change in progress

adamwalker — Mon, 13 Feb 2023 08:33:32 GMT

Hi there, mailboxes can sometimes lag behind when the main account password has changed, have you tried since yesterday evening? - Adam

Re: Product change in progress

Nonplussed9 — Mon, 13 Feb 2023 19:33:37 GMT

Just tried it. This time when I gave it the new password it accepted it

Thanks, I guess patience is a virtue.