topic Re: Cannot Login to account in My Account/Billing

Cannot Login to account

B8K — Fri, 10 Feb 2023 16:43:00 GMT

Entered my username and password and it says incorrect details. I set these up when I opened the account. I haven't tried to login for months.

Re: Cannot Login to account

Baldrick1 — Fri, 10 Feb 2023 16:48:49 GMT

Moderator's Note

This topic has been moved from Home Phone to My Account/Billing

Re: Cannot Login to account

jab1 — Fri, 10 Feb 2023 16:51:31 GMT

@B8K Are you sure you are entering the correct password? Does it contain any special characters? Are you entering a figure '0' for a letter O', or vice versa?

Re: Cannot Login to account

Dan_the_Van — Fri, 10 Feb 2023 17:13:50 GMT

@B8K

Have you considered using the 'Forgotten your password' link found on the login screen?

I believe it will send an email to the registered email address for your account

Sometimes auto complete can add a space to the end of a word.

HTH

Re: Cannot Login to account

B8K — Sat, 11 Feb 2023 10:45:00 GMT

I did not use the link in my email to go to Plusnet. Instead I started with a fresh login and when it said reset password this time it worked. So I got in and accessed my billing. But it still says an error as it always has done. There is nothing processing but says there is. I can't see how to attach the screen grab here.

Re: Cannot Login to account

jab1 — Sat, 11 Feb 2023 10:48:04 GMT

@B8K Is this error something along the lines of 'an error has occurred, you already have change in progress' across your account main page?

Re: Cannot Login to account

B8K — Sat, 11 Feb 2023 11:36:32 GMT

Sort of...saying I have a phone order in progress

Re: Cannot Login to account

jab1 — Sat, 11 Feb 2023 11:40:05 GMT

OK - this is a known, but unacknowledged, error in the accounting system - this message should clear on completion of an order, but fails to do so. Your best bet is to call in and ask for the error to be manually rectified.

Re: Cannot Login to account

B8K — Sat, 11 Feb 2023 11:45:04 GMT

OK....What a drag! Inadequate number of software engineers keeping the account system working well? No need to reply....