topic Re: Increased monthly bill in My Account/Billing

Increased monthly bill

drFishFlan — Tue, 07 Feb 2023 15:38:42 GMT

I have just been informed that after 3 months of joining that my bill will be going up by £4.23. The only price for my product has not changed and so new customers will be getting the same service for cheaper (until plusnet increase their bill).

From what I can tell this is very common.

I understand small increases over long periods.... but only if these are also reflected on the new customer price. But this is a large increase. Has anyone else had their bill been dramatically increased recently?

Re: Increased monthly bill

jab1 — Tue, 07 Feb 2023 15:41:32 GMT

Is this increase around 13% of your current charge? If so, it is the RPI+3.9% increase all customers will face from their March invoice.

Re: Increased monthly bill

drFishFlan — Tue, 07 Feb 2023 15:57:24 GMT

Will this increase be reflected in online prices so that customers that bought the product a few months ago are not paying more than those who are signing up now for the same service?

Re: Increased monthly bill

pjmarsh — Tue, 07 Feb 2023 16:14:14 GMT

I'm sure that anyone on here wouldn't be able to tell you (or anyone else) with any kind of certainty what prices Plusnet will be charging New Customers at any point in the future. The staff who frequent the forums are unlikely to be told in advance and Plusnet would likely consider it commercially sensitive and not publicise it beforehand. New Customer prices regularly change with offers lasting relatively short periods of time.

Re: Increased monthly bill

hilto1965 — Tue, 07 Feb 2023 16:44:42 GMT

Hey listen I have just cancelled my order as i've been waiting since November 8th 2022 to be connected so this coupled with your post just shows how very poor at customer service they are!!!

Take my advice and go somewhere else.