topic Re: Account change to a different call plan is stuck in My Account/Billing

Account change to a different call plan is stuck

Shancy — Sun, 05 Feb 2023 09:48:57 GMT

Account page says the change to unlimited call plan is stuck.

This means incurring higher costs for calls.

I’ve contacted plusnet using the additional help form. No response!

Is there any known way to fix it?

——

You can't change your products for the moment, you already have a product change in progress.

Re: Account change to a different call plan is stuck

MisterW — Sun, 05 Feb 2023 09:54:40 GMT

Call plan changes,only take effect on your next billing date. Has that date passed?

Re: Account change to a different call plan is stuck

Shancy — Sun, 05 Feb 2023 10:07:30 GMT

Yes it’s been many weeks now and I have a letter saying I’m near my call limit.

Re: Account change to a different call plan is stuck

Shancy — Sun, 05 Feb 2023 10:19:01 GMT

..and the account page says An Error has occurred. So this doesn’t seem to be something pending.

Re: Account change to a different call plan is stuck

MisterW — Sun, 05 Feb 2023 10:25:06 GMT

It does look like its stuck. I suggest calling customer services.

Re: Account change to a different call plan is stuck

csmith94 — Tue, 07 Feb 2023 13:44:53 GMT

Hi @Shancy

Thanks for getting in touch, hope you're doing well

Checking over your account, you recently put through a change to swap your call plan. They only activated on your next billing date and not straight away, whilst this change is pending you won't be able to make any further changes.

For now I'd advise to try and stay within your current call plan to avoid extra charges until the swap has gone through.