topic Re: Inclusive calls removed but monthly charge increased in My Account/Billing

Inclusive calls removed but monthly charge increased

baroudeur — Thu, 02 Feb 2023 16:19:04 GMT

I removed the inclusive calls option last week but the confirmation email shows that my monthly cost for line and broadband has been increased. I called Plusnet and was told that this is normal and any discounts previously applied would be reinstated. Over a week later my account still shows the higher rate and a message that further changes cannot be made as one being processed. How long does it take to see the account showing the previous discounted rate?

Re: Inclusive calls removed but monthly charge increased

jgb — Thu, 02 Feb 2023 17:17:45 GMT

As the call plan change will take place at your next billing date, I suspect the message about further changes will stay in place until then. I also suspect that the correct discounted prices for broadband etc., will reappear at that time. Annoying, but no matter as long as the correct prices appear in your bill.

Re: Inclusive calls removed but monthly charge increased

csmith94 — Fri, 03 Feb 2023 16:25:32 GMT

Hi @baroudeur

Your monthly bill will stay the same it's just the email that shows full prices and not discounted ones. I wouldn't worry about this too much to be honest, I've checked over your account and the only change you'll have is the call package coming off.