topic Re: Declined promotional Cashback in My Account/Billing

Declined promotional Cashback

_Stuart_B — Fri, 03 Feb 2023 10:09:42 GMT

TopCashBack have been chasing a promotional cashback of £63 that I never received.
This has been ongoing for about 4-5 months.
They have updated me today saying PlusNet have declined the cashback:

TopCashBack
"The reason given to us for the decline is "Another Marketing Channel"

I have used cash back apps before. I purchased the product the same way I have done in the past and have never had an issue (not just plusnet, via various businesses).

They stated this meant that I may have used another voucher (I didn't) or "cookies".

TopCashBack have confirmed that I have a registered click with them and I went through with the purchase (I am 6 months into a contract).

Please can someone look into this for me?

Re: Declined promotional Cashback

MisterW — Fri, 03 Feb 2023 10:28:40 GMT

Was there a Plusnet provided Reward card included in the offer? That's a common reason for third party cashback rejection

Re: Declined promotional Cashback

_Stuart_B — Tue, 07 Feb 2023 15:21:21 GMT

Hi

Yes, have attached the promotion

To be honest I only just managed to find this and have realised I received the Plusnet Card.
It is the £63 promotion that I have no record of.
Do you know if that come from PlusNet or TopCashBack?

Re: Declined promotional Cashback

_Stuart_B — Tue, 14 Feb 2023 10:21:02 GMT

Anyone know anything about the above?

Re: Declined promotional Cashback

_Stuart_B — Tue, 25 Apr 2023 12:48:22 GMT

Ah well.
Guess in the future I need to avoid PlusNet and TopCashBack.
Lesson learnt.