topic Re: Renewed contract price incorrect. in My Account/Billing

Renewed contract price incorrect.

Macazon1 — Tue, 31 Jan 2023 17:23:35 GMT

A few days ago I accepted the a contract renewal via a link in a plusnet email. It took me to a plusnet contract renewal page that offered an 18 month contract for £21.99/Month plus £6.99 for Hub 2 postage, which I accepted. The email I received confirming the contract also shows £21.99.

The new contract is showing on my plusnet Home page but the contract amount shows £23.19.

Is this a mistake? if so then I would like to get this resolved before my next bill.

Re: Renewed contract price incorrect.

adamwalker — Wed, 01 Feb 2023 11:52:12 GMT

Hi Macazon1, sorry about the issue with that. I can see a problem with discounts. I'll get that put right for you.

Would it be OK to credit the over-payment from your next bill?

Re: Renewed contract price incorrect.

Macazon1 — Wed, 01 Feb 2023 12:15:58 GMT

Hi Adam,

If the new rate has been charged then that is OK with me if it is refunded in the next bill.

Thanks very much for looking at this for me.

Re: Renewed contract price incorrect.

adamwalker — Wed, 01 Feb 2023 13:12:35 GMT

No problem at all, that's all sorted for you now.