topic Re: Name change on account in My Account/Billing

Name change on account

zl — Sat, 28 Jan 2023 17:38:39 GMT

Hello,

I've legally changed my name and need this reflected on my account and billing, how do I do this please?

Do I need to send a copy of my statutory declaration?

Thanks,

Re: Name change on account

MisterW — Sat, 28 Jan 2023 17:46:18 GMT

@zl when one of the Plusnet help team see this thread , they should create a 'ticket' on your account which should explain how to send the documentation. It might take a day or two as they are a bit thin on the ground at the weekend!

Re: Name change on account

csmith94 — Sun, 29 Jan 2023 15:48:04 GMT

Hi @zl !

Thanks for reaching out over the forums, hope you're keeping well

I'll be able to get that changed for you, all you need to do is respond to this ticket with the name you'd like your account to be updated to with any titles that may have changed.

Re: Name change on account

Tee20 — Wed, 15 Feb 2023 08:04:17 GMT

@csmith94 Hi, please can you help me with a name change request too?

Re: Name change on account

csmith94 — Wed, 15 Feb 2023 09:24:42 GMT

Hi @Tee20

Not a problem at all, I've left a ticket on your account, if you can reply to this for me and I'll get it updated for you

Re: Name change on account

Kate_K — Sat, 18 Feb 2023 14:29:21 GMT

I also need to change my account name and am struggling to find where/how to make the request. Please help.

Re: Name change on account

jab1 — Sat, 18 Feb 2023 14:32:16 GMT

@Kate_K One of the PN Help Team will pick this up for you in due course, as they have done for the two above you.

Re: Name change on account

Kate_K — Sat, 18 Feb 2023 14:34:33 GMT

Cheers. I will sit tight till then.

Re: Name change on account

csmith94 — Sat, 18 Feb 2023 14:48:12 GMT

Hi @Kate_K

I'll be be able to help you out with that, I've left a ticket on your account, if you can reply to this for me and I'll get it updated for you

Re: Name change on account

hebden90 — Mon, 20 Feb 2023 15:00:30 GMT

Hello,

I also need to change my name on my account, please could you help?

Thank you!

Re: Name change on account

willcutforth — Tue, 21 Feb 2023 12:15:26 GMT

Hey there @hebden90 i've created a ticket on: https://www.plus.net/wizard/?p=view_question&id=231853846

Re: Name change on account

rappikatla — Sun, 05 Mar 2023 12:40:13 GMT

Hello,

I too need a name change on my account. Please can you help?

Thanks,

Ravi

Re: Name change on account

adamwalker — Sun, 05 Mar 2023 13:12:39 GMT

Hi Ravi, I'll sort that out for you. I've opened a ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=232164648

Please respond to that when you can and let us know back on here so we can get that picked up for you.

Re: Name change on account

OB2 — Tue, 07 Mar 2023 13:02:47 GMT

Hi PlusNet Help Team,

my official name has changed

could you please help me to change it on my PlusNet Account?

many thanks

OB2

Re: Name change on account

csmith94 — Tue, 07 Mar 2023 14:36:58 GMT

Hi there!

Thanks for reaching out over forums, I've opened up a ticket on your account where you can comment on to let me know what you'd like the name to be changed to. Once you've responded to the ticket, drop me a reply here and I'll be able to get that changed for you.

Re: Name change on account

dahousecat — Thu, 16 Mar 2023 12:05:06 GMT

Hi There,

I would also like to change my name.

Please can you open a ticket on my behalf (I could not find a way to open a ticket myself)

Cheers,
Felix

Re: Name change on account

csmith94 — Thu, 16 Mar 2023 12:54:42 GMT

Hi @dahousecat

Not a problem at all, I've opened up a ticket on your account. Drop me a reply over there and I'll get your account updated for you.

Re: Name change on account

estpaz — Wed, 29 Mar 2023 09:58:34 GMT

Same. I have also changed my name by deed poll and would like to update the details: name and username on my account. Thanks

Re: Name change on account

adamwalker — Wed, 29 Mar 2023 10:52:43 GMT

Hi @estpaz I'll sort that out for you, is it for a mobile or a broadband account with us?

Re: Name change on account

estpaz — Wed, 29 Mar 2023 11:24:24 GMT

Thanks @adamwalker . It's broadband.