topic Caller ID not working - Another one in My Account/Billing

There's currently an issue with your account, meaning you can't make any changes to your services.

Clarky1 — Fri, 20 Jan 2023 12:50:29 GMT

My phone and broadband account started yesterday and I don't know what is happening but all hell appears to have broken loose.

It started with Caller ID not working even though it is switched on in my account - Caller ID not Working

I then saw that Voicemail was switched off so I tried turning it on but received an email saying voicemail has been switched off - Voicemail on or off?

Now I've got

"!Payment Pending" showing 19th January with an amount of £0.00

and

An error has occurred

There's currently an issue with your account, meaning you can't make any changes to your services. Give us a call on 0800 432 0200 and we'll see if we can help.

Is it better to ring the number this evening or can this be done online?

Switching on Voicemail - Received email saying switching off!

Clarky1 — Fri, 20 Jan 2023 09:13:24 GMT

Morning.

Just joined PlusNet from BT and setting up my home phone. Got a couple of issues, this is one of them.

Going through the Call Features I saw that voicemail was switched off. Activated it and it is showing "Awaiting activation" but I've just received an email saying

"We've received your order to change your call features. The following will be removed: Voicemail"

So which is it? Is it getting activated or switched off?

Help.

Caller ID not working - Another one

Clarky1 — Fri, 20 Jan 2023 09:20:51 GMT

Morning.

Just joined PlusNet from BT and am setting up my home phone. Got a couple of issues, this is one of them.

Caller Display is not working. it is showing as active in my account details, I rang *#234# and was told the feature was unavailable. Reading the forums, this is a common issue and some clever bod at PlusNet can press a couple of buttons and hey-presto! all is good.

Or am I a little too keen and I need to just sit and wait for everything to activate in my account?

Re: There's currently an issue with your account, meaning you can't make any changes to your serv...

SammyM — Sat, 21 Jan 2023 10:32:51 GMT

Hiya @Clarky1,

Cheers for getting in touch and I'm sorry for the confusion this is causing. I have sorted this for you now and you should be fine to make any changes.

Let me know if you need any further help!!

Re: There's currently an issue with your account, meaning you can't make any changes to your serv...

RingoC — Sat, 21 Jan 2023 11:08:21 GMT

@SammyM

I have a similar message on my account too - wondered if its caused by similar or different issues?

Have been informed my order has been complete but still watching the orange ring of death I'm remaining patient as its been a few weeks now of back and forth calls

Re: There's currently an issue with your account, meaning you can't make any changes to your serv...

MatthewWheeler — Sat, 21 Jan 2023 11:53:32 GMT

Hi @RingoC

I'm sorry to hear you're still not online despite your orders being complete.

Looking over your account the orders are complete on our supplier's end but not our systems.

I've given everything a kick now so you should be able to get online now

Let me know how you get on

Re: There's currently an issue with your account, meaning you can't make any changes to your serv...

RingoC — Sat, 21 Jan 2023 12:56:29 GMT

Thankyou Matthew - that's sorted it

Re: There's currently an issue with your account, meaning you can't make any changes to your serv...

Clarky1 — Mon, 23 Jan 2023 08:36:36 GMT

Thanks Sammy.