topic Re: Address lookup incorrect in My Account/Billing

Address lookup incorrect

AM100 — Sun, 22 Jan 2023 10:25:49 GMT

I am wanting to look at the upgrade options for broadband on my account. However the address lookup is showing an incorrect address. My address is XX Hurlingham Square, Peterborough Road, London SW6 3DZ. The lookup is returning XX Peterborough Road, London SW6 3DZ. This is a valid address but not mine hence I cannot see what upgrade options are available.

Re: Address lookup incorrect

Dan_the_Van — Sun, 22 Jan 2023 10:31:57 GMT

@AM100 welcome to the forum

You should be able to find the services available to you by using your UPRN https://www.findmyaddress.co.uk/search

HTH

Edit: suggest removing personal data from your post

Use this link https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Address lookup incorrect

AM100 — Sun, 22 Jan 2023 11:05:00 GMT

Thanks very helpful. I can see that FTTP is available to my telephone number.

Re: Address lookup incorrect

Gandalf — Tue, 24 Jan 2023 14:09:17 GMT

Hiya, I've updated the address on your account so that it matches Royal Mail's Postcode Address File (PAF) although it looks like you've since still managed to place your order for full fibre.

Let us know if there's anything else you need help with.