topic Re: Reward card in My Account/Billing

Reward card

Rachel2 — Mon, 09 Jan 2023 18:44:05 GMT

I upgraded on 24/11/22 with a £50 reward card in the deal but I still haven’t received an email

Re: Reward card

Baldrick1 — Tue, 10 Jan 2023 12:00:26 GMT

Moderators Note

This topic has been moved from Everything Else to My Account/Billing

Re: Reward card

adamwalker — Wed, 11 Jan 2023 10:29:17 GMT

Hi @Rachel2 You should have received an email with a link to redeem the reward card. Can you check your messages including spam, trash and deleted items?

Re: Reward card

Rachel2 — Fri, 13 Jan 2023 21:29:14 GMT

Hi, I have checked I haven’t received anything

Re: Reward card

willcutforth — Sat, 14 Jan 2023 11:00:41 GMT

Hey there @Rachel2 I have sent this to our billing team now for you to investigate. I should have an update within 3 days

Re: Reward card

Rachel2 — Sat, 14 Jan 2023 11:33:10 GMT

Thank you

Re: Reward card

willcutforth — Mon, 16 Jan 2023 12:09:31 GMT

Just letting you know I don't have an update as of yet but I will keep an eye on it for you

Re: Reward card

Rachel2 — Thu, 19 Jan 2023 09:16:12 GMT

Hi, just wondering if there was any update? Thanks

Re: Reward card

willcutforth — Thu, 19 Jan 2023 15:15:22 GMT

I'm back Rachel, so I have an update and it should be with you within 28 days.

Re: Reward card

Rachel2 — Fri, 20 Jan 2023 11:04:26 GMT

That’s great, thank you for your help