topic Re: P&P charge should not be on renewal in My Account/Billing

P&P charge should not be on renewal

joe_yeoman — Wed, 18 Jan 2023 11:51:55 GMT

My account is due for renewal soon, but the precontract information shows a one-time charge for postage and packing. That charge should not exist as the renewal is online only.

How do I get the charge removed... and stop being applied to more online renewals

One-off charges P&P fee £6.99

Re: P&P charge should not be on renewal

jab1 — Wed, 18 Jan 2023 11:58:25 GMT

@joe_yeoman Can you provide a screenshot showing this - as you say, it would only apply if you opted for a new/replacement Hub.

Re: P&P charge should not be on renewal

joe_yeoman — Wed, 18 Jan 2023 15:23:10 GMT

@jab1 thanks for the reply. Here's a screenshot...

Re: P&P charge should not be on renewal

Mustrum — Wed, 18 Jan 2023 15:27:55 GMT

@joe_yeoman it is the charge for the new router. It does not matter it was an online renewal, it is just the standard new router charge.

Re: P&P charge should not be on renewal

jab1 — Wed, 18 Jan 2023 15:33:52 GMT

And to follow from @Mustrum 's post, if you don't need/want one, then it will not apply.

Re: P&P charge should not be on renewal

Townman — Mon, 23 Jan 2023 13:26:27 GMT

Click the "change this" link to remove the Hub Two from your order.

There is no obligation to use Plusnet's free Hub Two router, but if YOU chose to do so, there is a P&P fee.