topic Re: Bill query! in My Account/Billing

Bill query!

lrutherford19 — Wed, 11 Jan 2023 17:51:36 GMT

Hi,

Can somebody from Plusnet customer services contact me - I have been overcharged by more than £19 this month.

Given I have just renewed my contract and this is the second month my account has been incorrectly charged.

Please can you contact me and resolve this asap.

Many thanks.

Re: Bill query!

Baldrick1 — Thu, 12 Jan 2023 12:37:54 GMT

Moderators Note

This topic has been moved from Broadband to My Account/Billing

Re: Bill query!

Longliner — Thu, 12 Jan 2023 12:11:18 GMT

Happens to me every renewal, and I'm waiting for refund at the moment! Problem is Plusnet's crazy accounts system, instead of quoting a contract price they reduce it by discounts which the accounts computer sometimes doesn't like. This forum isn't closely monitored by busy staff so I suggest you give them a call despite the queues and these long-suffering folk will fix it for you. Have your details, password etc to hand.

Mike

Re: Bill query!

adamwalker — Fri, 13 Jan 2023 10:15:03 GMT

Hi @lrutherford19 I'm really sorry for the issue with your billing, I'll get that fixed going forward, would it be OK to credit the over-payment off the next bill for you? - Adam

Re: Bill query!

lrutherford19 — Fri, 13 Jan 2023 10:17:43 GMT

Adam... yes, fixing it with a credit to next months payment is fine.

Also note my monthly amount on my account says £23.19/month... but my renewal was at £23.00/month

Thanks for your help

Re: Bill query!

adamwalker — Fri, 13 Jan 2023 10:36:15 GMT

Thanks for getting back to me, I've just sorted that out for you. Do let me know if there's anything else I can help with at all. - Adam