topic Re: Reward Card E-mail Not Received in My Account/Billing

Reward Card E-mail Not Received

LKearney — Thu, 22 Dec 2022 12:31:31 GMT

Hello, I never received my £70 reward-card introduction e-mail. Please help.

Re: Reward Card E-mail Not Received

Townman — Wed, 28 Dec 2022 14:03:41 GMT

Reward Cards and Cashback

You'll be sent an email to the address you gave when you signed up. You'll normally receive this within 10 working days of your service being activated. If it does not arrive, check your spam folder before contacting support.

You then need to follow the link in the email which remains valid for two months after being sent. You should get your reward within 30 days of receiving confirmation. If you've signed up for an offer which automatically redeems your reward, you'll receive it within 30 days of your service being activated. Your reward will be sent either by post or email.

See the cashback and rewards FAQ for more information.

Re: Reward Card E-mail Not Received

LKearney — Wed, 28 Dec 2022 14:46:03 GMT

I have still not received the reward card e-mail. I have checked the spam folder.

Re: Reward Card E-mail Not Received

adamwalker — Wed, 28 Dec 2022 15:05:14 GMT

Hi there @LKearney Iv'e just had a look into this for you and needed to respond with some account sensitive information so I've added a support ticket to your account and dropped you an email too.

Re: Reward Card E-mail Not Received

JSM15 — Wed, 04 Jan 2023 12:47:17 GMT

Hi,

My broadband went live on 25 Nov but I've not received any correspondence regarding the £50 Reward Card. I've checked my spam folder and nothing. Can someone look into this for me please?

Re: Reward Card E-mail Not Received

willcutforth — Wed, 04 Jan 2023 14:28:15 GMT

Hey there @JSM15 please can you PM your username and I will look into this for you?

Re: Reward Card E-mail Not Received

JSM15 — Wed, 04 Jan 2023 15:33:00 GMT

Hi @willcutforth, I've sent you a PM. Thanks

Re: Reward Card E-mail Not Received

LD23 — Fri, 06 Jan 2023 11:09:51 GMT

Hi, I am having the same issue. My broadband went live at the end of November but there's still no sign of the email to claim my reward card. I have checked spam folders and it's not there. Is anyone here able to help?

Thanks,

Liz