topic Re: New Contract Error with First Bill in My Account/Billing

New Contract Error with First Bill

rhinsparkD — Mon, 19 Dec 2022 23:15:44 GMT

I recently renewed my Contract for Fibre Broadband, Line Rental and Calls and was advised of the cost after discount. I signed up to a 24 month contract.

The cost I was given was before the referral discount that I have built up over the years as a Plusnet customer.

My first bill was way in excess of the agreed charge and I phoned customer Service to have this corrected. Since this was too close to my DD being taken I was advised that I would receive a refund into my bank account and the correct amount would be taken next month.

As far as I can see, I have not received a refund as promised and am therefore thinking the billing amount may not have been corrected.

I would therefore ask if someone from Plusnet could pick this up and correct it please?

Re: New Contract Error with First Bill

rhinsparkD — Thu, 22 Dec 2022 14:35:00 GMT

Having received no acknowledgement here I raised a ticket and within 24 hours I received a phone call fro a very pleasant and helpful Customer Advocate, who has fixed this matter for me. (I have not named the Advocate as I believe that is not protocol).

Re: New Contract Error with First Bill

rhinsparkD — Thu, 22 Dec 2022 14:38:50 GMT

I will mark as fixed once my next bill arrives.