topic Re: cant order online or change anything in My Account/Billing

cant order online or change anything

kennethmcleod — Sat, 17 Dec 2022 15:44:56 GMT

hello wonder if anyone can help, for quite a while now i can change or order anything online, why is this, and whats gone wrong, i have not placed any orders online for months, why ?

oh i am already a plusnet customer would like to get this sorted as my contact is up in march 2023

thanks

Re: cant order online or change anything

jab1 — Sat, 17 Dec 2022 15:54:48 GMT

@kennethmcleod This is a fault which has plagued many, many customers for as long as the 'new, improved' accounting package has been around. For some reason, completed actions are never closed off properly, so the 'no further changes allowed' flag is not cleared. It STILL - after 2+ years needs staff intervention, unless you can sit on the phone for hours waiting for the call centre agents to pick up the phone.

Re: cant order online or change anything

Mav — Sun, 18 Dec 2022 05:40:44 GMT

Moderator's note(s):

Thread moved from General Chat to My Account/Billing.

Re: cant order online or change anything

MatthewWheeler — Wed, 21 Dec 2022 11:35:55 GMT

Hi @kennethmcleod

I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.

I've raised this to the relevant team to be fixed and this should happen in the next 24 hours

Re: cant order online or change anything

kennethmcleod — Sun, 08 Jan 2023 13:49:32 GMT

I renewed my contract, but now its happening again, I can't change anything or order anything, the last thing I tried to order was what I call the updated voicemail that I pay £3 a month for, not even sure if that went through, I prefer to order online saves me time, and more convient, if I have too I phone up and wait in a que but would rather do it online.

Re: cant order online or change anything

Townman — Sun, 08 Jan 2023 14:11:23 GMT

When did you renew the contract? Was there any changes to your services included in the renewal? There is more than a fair chance that the changes are still pending and until they have been implemented, you cannot make further changes on-line, until your next billing date.