https://community.plus.net/t5/My-Account-Billing/How-to-cancel-when-can-t-use-phone/m-p/1902282#M63855 <P>Unless you want to dispense with an internet service entirely, you do not need to cancel your service with Plusnet.&nbsp; Just instruct an ISP of your choice to take over the service and everything will (should) happen automatically.</P> Thu, 15 Dec 2022 16:50:59 GMT Townman 2022-12-15T16:50:59Z https://community.plus.net/t5/My-Account-Billing/How-to-cancel-when-can-t-use-phone/m-p/1902276#M63854 <P>Hi, can anyone please help?</P><P>&nbsp;</P><P>I'm now out of contract and thinking of leaving Plusnet, as they don't seem to offer any 'social tariffs' for people with disabilities, unlike most other providers.&nbsp; However, the only way to cancel that I can see is to speak to someone over the phone, which I am unable to do.&nbsp; Is there any way of reaching someone by email/live chat?</P><P>&nbsp;</P><P>Grateful for any suggestions, thank you!</P> Thu, 15 Dec 2022 16:42:37 GMT https://community.plus.net/t5/My-Account-Billing/How-to-cancel-when-can-t-use-phone/m-p/1902276#M63854 Flower88 2022-12-15T16:42:37Z https://community.plus.net/t5/My-Account-Billing/How-to-cancel-when-can-t-use-phone/m-p/1902282#M63855 <P>Unless you want to dispense with an internet service entirely, you do not need to cancel your service with Plusnet.&nbsp; Just instruct an ISP of your choice to take over the service and everything will (should) happen automatically.</P> Thu, 15 Dec 2022 16:50:59 GMT https://community.plus.net/t5/My-Account-Billing/How-to-cancel-when-can-t-use-phone/m-p/1902282#M63855 Townman 2022-12-15T16:50:59Z https://community.plus.net/t5/My-Account-Billing/How-to-cancel-when-can-t-use-phone/m-p/1902380#M63856 <P>Thank you for taking the time to respond, much appreciated.&nbsp;</P><P>&nbsp;</P><P>Ideally, I'd like to give Plusnet a chance to match other companies' disability offers, as I've been happy with their product so far.&nbsp; But with no way to contact them beyond speaking, it looks like I'll have no choice but to leave.&nbsp;</P> Fri, 16 Dec 2022 14:33:57 GMT https://community.plus.net/t5/My-Account-Billing/How-to-cancel-when-can-t-use-phone/m-p/1902380#M63856 Flower88 2022-12-16T14:33:57Z https://community.plus.net/t5/My-Account-Billing/How-to-cancel-when-can-t-use-phone/m-p/1902382#M63857 <P>That is an entirely different question to the one you asked in your your first post / subject.</P> <P>SALES does have a chat service - but I cannot find a link to it.</P> <P>You do not indicate your disability - does this help&nbsp;<A href="https://www.plus.net/help/legal/support-for-customers-with-disabilities/hearing/british-sign-language/" target="_blank" rel="noopener">British Sign Language | Help | Plusnet</A></P> <P>Also you can contact Plusnet via Twit-Face&nbsp;<A href="https://twitter.com/plusnet/" target="_blank" rel="noopener">https://twitter.com/plusnet/</A></P> <P>&nbsp;</P> <P>Note: Plusnet does not offer social tariffs.</P> <P>&nbsp;</P> Fri, 16 Dec 2022 14:56:25 GMT https://community.plus.net/t5/My-Account-Billing/How-to-cancel-when-can-t-use-phone/m-p/1902382#M63857 Townman 2022-12-16T14:56:25Z https://community.plus.net/t5/My-Account-Billing/How-to-cancel-when-can-t-use-phone/m-p/1902390#M63858 <P>Hi <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/117150">@Flower88</a>, we don't any offer any specific disability offer or tariffs but we can help you move over onto a social tariff with BT if that's something you'd be eligible for and want to do.&nbsp;</P> <P>&nbsp;</P> <P>Please feel free to drop me a private message with your username and I'll have a look into it for you.</P> Fri, 16 Dec 2022 15:31:25 GMT https://community.plus.net/t5/My-Account-Billing/How-to-cancel-when-can-t-use-phone/m-p/1902390#M63858 adamwalker 2022-12-16T15:31:25Z